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On July 29, 2026, the Superintendencia de Bancos (Banking Superintendent) issued Circular Letter CCI-REG-2026000007 establishing guidelines for debt collection practices in the Dominican financial sector. The circular aims to ensure that financial intermediation entities (EIF) treat users with dignity and transparency while recovering debts, and to prevent abusive practices that violate personal dignity. The guidelines require financial intermediation entities to implement rigorous internal controls and contractual clauses when engaging third-party debt collection agencies. Key provisions include: respecting contact frequency and time limits established by the Dominican Institute of Telecommunications (INDOTEL) when contacting debtors; including contractual clauses guaranteeing appropriate personal data treatment and information confidentiality; and formally notifying users of debt transfers, including the breakdown of amounts owed, the new creditor's name, and contact information for continuing payments. Financial intermediation entities must also develop precise debt recovery policies and provide ongoing ethical training to personnel responsible for these functions. The Banking Superintendent emphasises that respect for dignity must extend throughout the entire debt collection process, from internal staff to external contractors. The circular calls on financial sector associations to adopt commitment letters promoting best practices in user treatment during debt management. The Banking Superintendent stated that the purpose is to ensure fair treatment for clients, fostering a culture of transparency and mutual respect between financial entities and citizens. The circular applies to all financial intermediation entities supervised by the Banking Superintendent. Entities must implement these guidelines to ensure compliant debt collection operations going forward. REFERENCES: Superintendencia de Bancos. (July 29, 2026). Carta Circular CCI-REG-2026000007. Available at: https://www.sb.gob.do/