pc
nid 94504
Aug 11, 2026
arahman@vixio.com
Bosnia and Herzegovina
Financial Service Users Laws - Banking Agency of Fed
financial services
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1630 charsBosnia and Herzegovina Banking Agency Publishes Amendments to Financial Services User Protection Law
On August 10, 2026, the Banking Agency of the Federation of Bosnia and Herzegovina (FBA) published amendments to the Law on the Protection of Financial Services Users. The amendments were officially published in the Official Gazette of the Federation of Bosnia and Herzegovina, Issue 59/26, on August 5, 2026.
The Law on the Protection of Financial Services Users establishes consumer protection standards for users of financial services within the Federation of Bosnia and Herzegovina. The amendments represent modifications to the existing legislative framework governing the rights and protections afforded to financial services users. The FBA, as the competent banking authority for the Federation, is responsible for overseeing compliance with this legislation and ensuring that financial institutions operating within its jurisdiction adhere to consumer protection requirements.
The amendments were formally adopted and entered into force following their publication in the Official Gazette. Financial institutions and service providers operating in the Federation of Bosnia and Herzegovina must ensure compliance with the amended provisions. The FBA website provides access to the full text of the amended law and related regulatory documentation for stakeholders requiring detailed information on the specific changes introduced.
REFERENCES:
Banking Agency of the Federation of Bosnia and Herzegovina. Law on Amendments and Supplements to the Law on the Protection of Financial Services Users. Official Gazette of the Federation of Bosnia and Herzegovina, Issue 59/26, August 5, 2026. Available at: https://www.fba.ba/
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1061 charsBanking Agency of the Federation of Bosnia and Herzegovina Publishes Amendments to Financial Services User Protection Law
On August 5, 2026, the Banking Agency of the Federation of Bosnia and Herzegovina (FBA) published amendments to the Law on the Protection of Financial Services Users.
Key amendments include:
Communication between the provider of financial services and the user is carried out through the communication channel selected by the user when establishing or during the course of the business relationship.
The user is obliged to notify the financial services provider of any changes to the information related to the selected communication channel without delay.
The financial service provider is deemed to have duly notified the user if the notice was sent via the last communication channel the user selected and registers, regardless of whether the user has changed their information and failed to notify the service provider.
The user has the right to check the account balance at a card issuer's bank ATM free of charge.
This law enters into force on the eighth day after its publication in the official gazette of the Federation of Bosnia and Herzegovina.