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pc nid 94290 Jul 29, 2026 csoo@vixio.com United Kingdom Competition and Markets Authority horizon scanning
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United Kingdom Home Office Launches Call for Evidence on Unauthorised Fraud

On July 15, 2026, the United Kingdom Home Office published a call for evidence seeking input from individuals and organisations with experience of unauthorised fraud in the UK. Unauthorised fraud occurs when fraudulent transactions are made without the victim's knowledge or consent, distinguishing it from fraud where victims are deceived into authorising transactions themselves. The government is undertaking a comprehensive review of the UK's response to unauthorised fraud. Through this call for evidence, the Home Office seeks data, intelligence, case studies, operational insights, technical assessments, and evaluations of existing or proposed prevention measures. This initiative aims to gather insights from stakeholders across the financial services sector, law enforcement, technology providers, and other relevant organisations to inform policy development and strengthen the UK's defences against unauthorised fraud. The call for evidence applies to all individuals and organisations with relevant expertise or experience in unauthorised fraud prevention, detection, or response. This includes financial institutions, payment service providers, technology companies, fraud prevention specialists, consumer advocates, and law enforcement agencies. The Home Office published the call for evidence in both English and Welsh, with a Welsh translation added on July 28, 2026. Responses must be submitted by October 7, 2026, at 11:59pm. Stakeholders can respond online or submit written responses via email to financecfe@homeoffice.gov.uk or by post to the Call for Evidence – Unauthorised Fraud, Homeland Security Group, 6th Floor, Peel Building, Home Office, 2 Marsham Street, London SW1P 4DF.

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UK's Home Office Launches Call for Evidence on Unauthorised Fraud

On July 15, 2026, the United Kingdom Home Office published a call for evidence seeking input from individuals and organisations with experience of unauthorised fraud in the UK. The scope is strictly limited to fraud where transactions are made without the victim's knowledge, consent, or participation. It explicitly excludes Authorised Push Payment (APP) fraud (where victims are manipulated into initiating the payment themselves). The call primarily focuses on three main types of unauthorised fraud: Unauthorised card fraud, including remote purchase fraud, counterfeit cards, lost/stolen cards, and card ID theft. Unauthorised remote banking fraud, covering online, mobile, and telephone banking channels. Unauthorised cheque fraud. The scope of this inquiry is structured around six core areas: Criminal Methodologies & Emerging Threats: Exploring how stakeholders define and differentiate unauthorised fraud (especially from authorised fraud), the specific methodologies criminals use, the prevalence of first-party fraud (e.g., in disputes and remote purchases), and the anticipated threats over the next 3 to 5 years. Drivers of Unauthorised Fraud: Investigating the root factors enabling these crimes, with a specific focus on the exploitation of new technologies like digital commerce, e-sims, app-based banking, digital wallets (pass-through and in-device), and the role of Artificial Intelligence both now and in the near future. Origins of the Attacks: Gathering data on where these fraud attempts most commonly originate (including specific platforms, devices, networks, and geographies) and analyzing the multi-channel, multi-step stages criminals use to execute them. Barriers to Reduction: Identifying the primary obstacles preventing a reduction in unauthorised fraud, determining which actors (e.g., government, industry, regulators) are best equipped to remove these barriers, and assessing how organisations balance commercial friction (speed and accessibility) with robust security. Existing Countermeasures: Assessing the current steps organisations have taken to prevent fraud, evaluating the effectiveness of firms' current transaction risk monitoring capabilities, and gathering international or UK-based examples of best practices that have successfully disrupted these crimes. Technical Standards, Controls & Authentication: Evaluating the effectiveness of existing authentication methods (such as PINs, One-Time Passwords, biometrics, and behavioural analytics), identifying commonly exploited weaknesses in current regulatory standards, and proposing new safeguards or controls to improve systemic resilience. This call for evidence closes on October 7, 2026, and responses can be submitted by email to financecfe@homeoffice.gov.uk or through the Smart Survey form .