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On July 24, 2026, the Victorian Gambling and Casino Control Commission (VGCCC) announced a AUD$75,000 fine against Keno Vic Pty Ltd (trading as Keno Vic) for system shortcomings that allowed a self-excluded customer to gamble. In October 2024, a self-excluded person opened a second online account with Keno Vic despite having self-excluded from the company's products in April 2024. The customer failed automatic identification verification and was placed on a restricted play period. However, the customer was able to deposit funds and gamble before manual verification could be completed. The system failed to recognise the name similarity between the duplicate accounts. The self-excluded individual was only identified after contacting Keno Vic to claim winnings and providing their real name during manual verification. VGCCC chief executive Suzy Neilan said the shortcomings undermined important gambling harm prevention measures. She emphasised that self-exclusion enables individuals to block access to venues or online platforms to reduce harm and support lasting change. Victorian regulatory requirements prevent a person from holding more than one account with a gambling provider. The VGCCC acknowledged Keno Vic's clean compliance history, cooperation with the investigation, and remediation efforts, which were mitigating factors in determining the fine. The Commission said the penalty reflects the objective seriousness of the breaches and is consistent with its strategic focus on proportionate, risk-based regulation and deterrence. The VGCCC's Reasons for Decision is available on its website. Individuals negatively affected by gambling can contact the Gambler's Helpline on 1800 858 858 for free and confidential support.