meta_id 3332138

On July 16, 2026, the Government of the Federation of Bosnia and Herzegovina approved a Proposed Law on Consumer Protection and a Draft Law on E-Commerce, which it forwarded to parliament for further legislative procedure. Both measures were developed on the recommendation of the Federal Ministry of Trade. The Proposed Law on Consumer Protection establishes a comprehensive framework governing consumer rights and trader obligations across the Federation of Bosnia and Herzegovina. The legislation addresses fundamental consumer protections including product labelling, warranties, price transparency, distance selling contracts, digital content delivery, and collective consumer interests. It establishes procedures for consumer complaints, sets out responsibilities for consumer protection bodies, and includes enforcement and penalty provisions. The law aims to achieve a high level of consumer protection, improve internal market functioning, reduce informal economic activity, and enhance legal certainty for both consumers and traders in the digital marketplace. The Draft Law on E-Commerce creates a legal framework defining rights, obligations, and responsibilities for all participants in electronic commerce. The legislation requires information society service providers to furnish complete and accurate information about themselves and their products, and mandates that users be given simple mechanisms to withdraw from purchases. The draft incorporates modern privacy and personal data protection standards, aligning Bosnia and Herzegovina's domestic legal framework with European Union standards and international practices. The government anticipates that both laws will facilitate cross-border commerce, strengthen competitiveness of domestic businesses globally, support small and medium-sized enterprises through reduced costs and simplified market access, and enhance consumer choice while promoting balanced economic development across regions. REFERENCES: Government of the Federation of Bosnia and Herzegovina official website: https://www.fbih.gov.ba