meta_id 3291441

On July 2, 2026, the Superintendency of Banking and Insurance (SBS) modified regulations governing market conduct management and commissions and expenses within Peru's financial system through Resolution SBS No. 01741-2026. The resolution, published in the Official Gazette, strengthens consumer protections by requiring financial entities to promptly inform users of events that may affect them, including service channel interruptions, cybersecurity incidents affecting users, and events causing losses to account balances or credit lines. For service interruptions, entities must communicate through mass media within 24 hours of becoming aware of the event. For other incidents, entities must inform users within ten business days, providing details on the event and actions taken. It is also indicates that financial institutions should strive to design and market their products and services considering the target audience to which they are directed. The regulation establishes additional requirements for product and service contracting, ensuring independence in purchasing different products through mechanisms guaranteeing transparency, user freedom of choice, and traceability of consent, particularly through digital channels. When users pay obligations through financial entities other than the credit holder, the receiving entity must inform the user of applicable commission amounts before executing the transaction. It also specifies that the lending financial institution may not charge fees for payments made through its own channels. In order to align market conduct regulations with Laws No. 31601 and No. 32327 (laws that modify the legal framework for consumer protection and defense), the resolution stipulates that financial institutions offering automated service systems must provide users with an alternative form of in-person service. Furthermore, they must issue or make available, free of charge and upon request, proof of payment regularization for overdue debts within a maximum period of seven business days. The resolution enters into force 360 days after its publication in the Official Gazette ( June 26, 2027 ), with the exception of the amendments set forth in paragraph 3.2 of Article 3 (principles of market conduct) and Article 41-B (proof of debt settlement), which enter into force on the day following their publication ( July 2, 2026 ).