pc
nid 93659
Jul 02, 2026
ataylor@vixio.com
Ontario
Ontario Securities Commission
financial services
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1591 charsOntario Securities Commission Releases 2026 Annual Service Commitment Review
On June 30, 2026, the Ontario Securities Commission (OSC) published its 2026 Annual Service Commitment Review, which establishes service timelines and expectations for investors, registrants, and market participants engaging with the OSC. The review outlines the service standards and benchmarks the OSC maintains against those of leading regulators in other jurisdictions.
The OSC conducts this annual review to ensure its service standards remain responsive to market conditions and regulatory developments. Where service standards are updated, the OSC provides explanations for any targets that have not been met. The commission reports its performance against these standards quarterly on its website. Several service standards changes take effect July 1, 2026, which the OSC details in the summary of changes contained within the 2026 Annual Service Commitment Review. All other service standards remain unchanged from the previous year.
The OSC's mandate encompasses providing investor protection from unfair, improper, or fraudulent practices; fostering fair, efficient, and competitive capital markets; building confidence in the capital markets; promoting capital formation; and contributing to financial system stability and the reduction of systemic risk. The OSC encourages investors to verify the registration of any persons or companies offering investment opportunities and to review investor materials available on its website. For further information, investors and industry participants can contact the OSC at 1-877-785-1555 (toll free) or via email at [email protected].
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2273 charsOntario Securities Commission Releases 2026 Annual Service Commitment Review
On June 30, 2026, the Ontario Securities Commission (OSC) published its 2026 Annual Service Commitment Review, which sets out the service standards and timelines investors, registrants, and other market participants can expect when interacting with the regulator. According to the OSC press release , the document reflects the OSC's commitment to being an accessible, accountable, and transparent organization, and outlines what stakeholders can expect when dealing with the OSC, how they can help provide high-quality service, and target timelines for various interactions.
For complaints or inquiries, the OSC directs market participants and investors to its Inquiries and Contact Centre, which can be reached by phone, email, or online form, while matters related to the Capital Markets Tribunal should be directed to the Tribunal Registrar. When making a filing, the OSC emphasizes that timeliness depends on three factors: the completeness and accuracy of the filing, the complexity of the issues raised, and the speed of the filer's response to inquiries.
The OSC also notes that fee waiver requests for System for Electronic Disclosure by Insiders (SEDI) filings, exempt distribution reports, and registration filings are considered on a case-by-case basis. Information about fees is set out in OSC Rule 13 502 Fees and OSC Rule 13-503 (Commodity Futures Act) Fees . Additional guidance can be found in Companion Policy 13-502CP Fees . The changes to the service standards are effective July 1, 2026.
The service standards reflect the OSC's commitment to responsiveness and transparency across its regulatory functions, with targets generally set at 80 percent to 95 percent for most activities, meaning the OSC aims to meet these timeframes for the vast majority of cases. For matters that are complex or raise new policy issues, the regulator commits to providing regular touchpoints at a minimum of every two weeks, and any missed targets are reported publicly with explanations. The standards cover areas including general inquiries and complaints, prospectus reviews, exemption applications, registration materials, compliance examinations, continuous disclosure and insider reporting reviews, records requests, and support through the OSC LaunchPad program.