meta_id 3231494

On an unspecified date, the Dutch Gambling Authority (Kansspelautoriteit) imposed a fine of €886,000 on 711 B.V. for failing to adequately fulfil its duty of care obligations between February 2022 and June 2024. The duty of care requires gambling operators to protect players from gambling addiction. The authority investigated 711's implementation of this obligation by reviewing ten player files of individuals who had incurred significant losses, gambled frequently, and placed bets during nighttime hours. The authority identified breaches in all ten files examined. 711 failed to properly analyse player behaviour and did not implement appropriate intervention measures, allowing gambling activity to escalate unchecked for certain players and resulting in substantial financial losses. Michel Groothuizen, chief executive of the Dutch Gambling Authority, said the authority had observed that not all operators had properly implemented duty of care obligations since the market opened. The authority has consequently conducted additional investigations, which have resulted in multiple duty of care fines. Simultaneously, the authority has strengthened requirements surrounding duty of care to prevent similar violations in future. The operator must comply with the sanction decision, which details the current status of 711 B.V. REFERENCE: Dutch Gambling Authority (Kansspelautoriteit): https://www.kansspelautoriteit.nl/