meta_id 3190952

On May 27, 2026, the National Bank of Serbia launched a consultation on the Draft Amendments to the Law on the Protection of Financial Services Users in Distance Contracting. The amendments aim to regulate the rights of consumers of financial services when using contracting financial services with remote communication means. Key points include: The service provider is obliged to provide the user, within a reasonable period, before concluding the distance contract, with information about the service provider, the financial service, the distance contract and the method of dispute resolution. This information must be clear, easy to understand and appropriate for the means of distance communication used, and the service provider is obliged to clearly state their commercial purpose. The service provider is obliged to act in good faith when providing such information and must not mislead the consumer with regard to the provision of financial services. Information on the service provider includes: The trading name and registered address. The service provider's line of business. Contact details where the consumer can lodge a complaint. The name of the authority which issued the licence for the service provider. The trading name and registered address. The service provider's line of business. Contact details where the consumer can lodge a complaint. The name of the authority which issued the licence for the service provider. Comments and feedback are welcome up until June 5, 2026 and can be sent via email to zastita.korisnika@nbs.rs .