pc
nid 91927
Apr 10, 2026
arahman@vixio.com
Bosnia and Herzegovina
News - Banking Agency of Fed
financial services
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1287 charsFederation of Bosnia and Herzegovina Banking Agency Publishes Instructions on Inquiry Submission Procedures
On April 14, 2026, the Agencija za Bankarstvo Federacije Bosne i Hercegovine (Banking Agency of the Federation of Bosnia and Herzegovina) published Instructions on the manner of submitting inquiries to the agency and the agency's procedures for handling inquiries.
The Instructions establish a unified, transparent, and efficient procedure for submitting inquiries to the Banking Agency and for processing inquiries relating to the application and interpretation of regulations and other acts within the agency's jurisdiction. The Instructions apply to banks, non-deposit financial institutions (microfinance organisations, leasing and factoring companies), and other institutions under the agency's supervision, as well as their professional associations. The provisions also apply, as appropriate, to other natural and legal persons who contact the agency, depending on the nature of the inquiry submitted.
The Instructions regulate the method of submitting inquiries to the Banking Agency and establish how the agency will process received inquiries. This standardisation aims to enhance clarity and consistency in the agency's interactions with regulated entities and the public.
The Instructions are available on the Banking Agency's official website in the Publications section.
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1407 charsBanking Agency of the Federation of Bosnia and Herzegovina Publishes Instruction on Reporting Methods
On April 10, 2026, the Banking Agency of the Federation of Bosnia and Herzegovina (FBA) published the Instruction on the Method of Submitting Enquiries to the FBA and the Agency's Processing of Such Enquiries. This is applicable to payment service providers, banks and lending providers (referred to collectively as institutions).
An institution may submit an enquiry to the FBA:
In writing.
By email as a scanned query, the content and form of which must be identical to the written submission.
The enquiry must be prepared on the institution's letterhead, officially sealed and signed by the head of the institution, director or responsible management members. Where an electronic signature system is in place, electronic submission is permitted.
The request must include the relevant regulation and specific provision being queried, the submission date and details of both the contact person responsible for the organisational unit and the individual who initiated or is responsible for the subject matter of the query. The enquiry must also include an opinion from the compliance monitoring function, or where this does not exist, from internal audit or another appropriate function.
All questions must be clearly and concisely formulated, supported by relevant context, reasons for the enquiry and practical examples where possible.
This instruction comes into force on the day of its adoption.