meta_id 3047147

On April 8, 2026, the Bank of Spain (Banco de España) updated its Compendium of Good Practices (Compendio de Buenas Prácticas), incorporating new criteria addressing the treatment of persons with disabilities in their interactions with banks. This second update to the Compendium revises and modernises existing guidance to reflect recent regulatory developments affecting customers. The update includes three key areas: new standards for accessibility and service provision to persons with disabilities; revised criteria governing consumer lending practices; and updated procedures for handling banking matters following the death of a customer, including inheritance-related processes. The updated Compendium reflects the Bank of Spain's commitment to ensuring that credit institutions provide appropriate and equitable service to all customer segments, including vulnerable populations. The inclusion of disability access criteria aligns with broader regulatory efforts across the European Union to enhance consumer protection and non-discrimination in financial services. Credit institutions operating in Spain should review the updated Compendium to ensure their policies, procedures and staff training align with the new good practice standards. The Compendium serves as guidance for credit entities on conduct standards and customer service expectations established by the Bank of Spain's supervisory framework. REFERENCES: Bank of Spain Press Release: El Banco de España actualiza su Compendio de Buenas Prácticas con nuevos criterios sobre herencias, personas con discapacidad y créditos al consumo (April 8, 2026)