gc
nid 50602
Mar 31, 2026
prandeo@vixio.com
Netherlands
News - Dutch Gambling Authority
gamblingcompliance
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2066 charsNetherlands Gambling Authority Publishes Guidance on Duty of Care Obligations
On December 2025, the Kansspelautoriteit (Dutch Gambling Authority) published two research reports and issued additional guidance on how online gambling licence holders must fulfil their duty of care obligations. The guidance addresses practical implementation of personal interviews with players and notification procedures for the Central Register for Gambling Exclusion (Cruks).
The authority conducted research during 2025 into these areas and discussed findings with licence holders during a roundtable discussion in December 2025. Based on feedback on practical experiences and challenges, the authority developed guidance documents to clarify implementation requirements.
The guidance covers two key areas. First, personal interviews are an intervention measure licence holders must use when they suspect excessive gambling behaviour or gambling addiction. Research found licence holders apply this measure inconsistently and face challenges including low player response rates. The guidance explains when interviews should occur, contact methods, and conversation content, while allowing for tailored approaches and professional judgment.
Second, when licence holders identify serious signs of problematic gambling or suspect addiction, they must advise players to register with Cruks. If players do not comply, licence holders must notify the authority. The authority can then decide to involuntarily register the player. Research identified inconsistent application of this measure and practical questions about implementation, including difficulty verifying player registration and uncertainty about when notifications should be made. The guidance provides practical clarification on notification timing and required information.
The authority emphasises the guidance does not introduce new rules but provides further explanation of existing obligations. Personal interviews and notifications remain key supervisory priorities.
REFERENCES:
https://www.kansspelautoriteit.nl/actueel/nieuws/ksa-publiceert-onderzoeken-en-geeft-guidance-over-zorgplicht/
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1473 charsDutch gambling authority publishes guidance on duty of care obligations
On March 31, 2026, the Netherlands Gambling Authority (KSA) published two research reports and issued additional guidance on how online gambling licence holders must fulfil their duty of care obligations. The guidance addresses the practical implementation of personal interviews with players and notification procedures for the Central Register for Gambling Exclusion (Cruks).
The KSA identified inconsistent application of this measure, as well as challenges such as low response rates from players. The guidance clarifies when interviews should be conducted, appropriate contact methods, and the expected content of such interactions, while allowing for proportionality and professional judgement.
In addition, where licence holders identify serious signs of problematic gambling or suspect addiction, they must advise players to register with Cruks. If the player does not comply, licence holders are required to notify the KSA, which may then decide on involuntary registration. The KSA identified inconsistencies in how this obligation is applied, including uncertainty around the timing of notifications and the information to be provided. The guidance, therefore, provides further clarification on these aspects.
The KSA emphasises that the guidance does not introduce new legal obligations but provides further interpretation of existing duty of care requirements. Personal interviews and Cruks notifications remain key supervisory priorities for the authority.