TITLE: Victorian Gambling and Casino Control Commission Releases Three-Year Strategy Prioritising Technology and Harm Minimisation
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On August 18, 2026, the Victorian Gambling and Casino Control Commission (VGCCC) released Strategy 2029, a three-year regulatory strategy focused on leveraging technology, data, research and intelligence to identify gambling-related risks earlier and respond more effectively to emerging challenges.
The VGCCC chief executive, Suzy Neilan, said the strategy responds to the evolving gambling landscape in Victoria, where operators are deploying increasingly sophisticated technology to attract and retain customers. New online products, promotions and payment options are making gambling more accessible across multiple channels, which the VGCCC identified as increasing the risk of gambling harm and complicating regulatory oversight. The strategy emphasises that the VGCCC will combine intelligence, research and partnerships to identify issues early, understand their potential impacts and take proportionate regulatory action. The regulator will concentrate its efforts where they have the greatest impact, targeting engagement, education, harm minimisation measures and regulatory action to address risks facing vulnerable community members. Neilan said Strategy 2029 builds on the foundation established since the VGCCC's inception, enabling the regulator to be proactive and adapt its approach to strengthen harm minimisation and improve effectiveness. The VGCCC commits to using every available tool to ensure gambling in Victoria operates safely, fairly and with integrity.
Members of the public with concerns about a gambling provider's behaviour can lodge complaints or tip-offs via the VGCCC website or by calling 1300 599 759. Individuals negatively affected by gambling can access free and confidential support through the 24-hour Gambler's Helpline on 1800 858 858.