The enforcement action targets Keno Vic's online keno platform for failures in its self-exclusion and account verification systems, which are core online gambling player protection requirements.
Low confidence — requires human review. While keno is a lottery-style game, the update focuses on online platform compliance rather than lottery-specific regulation.
Topic
The update describes a AUD$75,000 financial penalty imposed by the VGCCC on a named operator for self-exclusion system failures, which is an explicit monetary fine for compliance breaches.
A financial penalty is formal regulatory action against a named operator, requiring the mandatory Enforcement parent tag.
2026-07-24 09:26:38·gkaliraman@vixio.com
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A Victorian gambling operator has been fined $75,000 after its system shortcomings allowed a self-excluded customer to gamble.
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TITLE: Victorian Gambling and Casino Control Commission Fines Keno Vic for Self-Exclusion System Breach
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On July 24, 2026, the Victorian Gambling and Casino Control Commission (VGCCC) announced a AUD$75,000 fine against Keno Vic Pty Ltd (trading as Keno Vic) for system shortcomings that allowed a self-excluded customer to gamble.
In October 2024, a self-excluded person opened a second online account with Keno Vic despite having self-excluded from the company's products in April 2024. The customer failed automatic identification verification and was placed on a restricted play period. However, the customer was able to deposit funds and gamble before manual verification could be completed. The system failed to recognise the name similarity between the duplicate accounts. The self-excluded individual was only identified after contacting Keno Vic to claim winnings and providing their real name during manual verification.
VGCCC chief executive Suzy Neilan said the shortcomings undermined important gambling harm prevention measures. She emphasised that self-exclusion enables individuals to block access to venues or online platforms to reduce harm and support lasting change. Victorian regulatory requirements prevent a person from holding more than one account with a gambling provider.
The VGCCC acknowledged Keno Vic's clean compliance history, cooperation with the investigation, and remediation efforts, which were mitigating factors in determining the fine. The Commission said the penalty reflects the objective seriousness of the breaches and is consistent with its strategic focus on proportionate, risk-based regulation and deterrence.
The VGCCC's Reasons for Decision is available on its website. Individuals negatively affected by gambling can contact the Gambler's Helpline on 1800 858 858 for free and confidential support.
Keno fined for self-exclusion breach | vgccc.vic.gov.au Skip to main content Keno fined for self-exclusion breach Published: Friday 24 July 2026 at 12:30 pm A Victorian gambling operator has been fined $75,000 after its system shortcomings allowed a self-excluded customer to gamble. Announcing the fine for Keno Vic Pty Ltd (trading as Keno Vic), Victorian Gambling and Casino Control Commission CEO Suzy Neilan said the shortcomings undermined important gambling harm prevention measures by exposing them to the very harm the system is meant to prevent. ‘Self-exclusion is a powerful and practical step for people to manage their gambling. It enables individuals to block access to venues or online platforms, whether for a short break or permanently and helps to reduce harm, remove temptation, and support lasting change’, Ms Neilan said. In October 2024, a self-excluded person was able to open a second online account with Keno Vic, despite having self-excluded from the company’s products in April that year. The customer failed the automatic identification verification and was placed on a restricted play period. The person was still able to deposit funds and gamble before a manual verification could be completed. The system identified the duplicate name after the person contacted Keno Vic to complete the manual verification process and provided their real name, to claim winnings. Only then was the customer identified as a self-excluded person. Victorian regulatory requirements prevent a person from holding more than one account with a gambling provider. ‘In this instance, Keno Vic’s systems failed to recognise the name similarity, and the person was able to gamble during the restricted play period. ‘While we acknowledge the customer tried to get around the verification process, the responsibility remains with the major licensee, Keno Vic, to have systems in place that can identify or flag self‑excluded individuals and ensure they cannot gamble during a restricted play period.’ ‘The fine we have issued to Keno Vic reflects the objective seriousness of the breaches and takes into account both the aggravating and mitigating factors and is consistent with the Commission’s strategic focus on proportionate, risk-based regulation and deterrence,’ Ms Neilan said. The Commission acknowledged Keno Vic’s clean compliance history, cooperation with the investigation and remediate efforts, which tempered the severity of the fine. The VGCCC’s Reasons for Decision is available on our website (opens in a new window) . Additional information: People with concerns about a gambling provider’s behaviour can also lodge a complaint or tip-off via the VGCCC website or call 1300 599 759. Anyone negatively affected by their own or someone else’s gambling is encouraged to call the 24/7 Gambler’s Helpline on 1800 858 858 for free and confidential support. Media contact: 0427 701 037 media@vgccc.vic.gov.au Updated 24 July 2026 Share this page Facebook X (formerly Twitter) LinkedIn Back to top