Pennsylvania Bulletin

Pennsylvania Bulletin Skip to main content C OMMONWEALTH OF P ENNSYLVANIA C OMMONWEALTH OF P ENNSYLVANIA No statutes or acts will be found at this website. The Pennsylvania Bulletin website includes the following: Rulemakings by State agencies; Proposed Rulemakings by State agencies; State agency notices; the Governor’s Proclamations and Executive Orders; Actions by the General Assembly; and Statewide and local court rules. About the Pennsylvania Code & Bulletin • No statutes or acts will be found at this website. The Pennsylvania Bulletin website includes the following: Rulemakings by State agencies; Proposed Rulemakings by State agencies; State agency notices; the Governor’s Proclamations and Executive Orders; Actions by the General Assembly; and Statewide and local court rules. PA Bulletin, Doc. No. 26-976 PROPOSED RULEMAKING PENNSYLVANIA GAMING CONTROL BOARD [ 58 PA. CODE CHS. 501a, 503a, 609a, 812a, 814a, 815a, 1118a, 1208a and 1209a ] Compulsive and Problem Gambling Requirements; Casino Self-Exclusion; Credit; Interactive Gaming Player Accounts; Compulsive and Problem Gambling Requirements; Interactive Gaming Self-Excluded Persons; Compulsive and Problem Gaming; Compulsive and Problem Gaming; and Fantasy Contest Self-Exclusion [56 Pa.B. 4133] [Saturday, July 11, 2026] The Pennsylvania Gaming Control Board (board), under the authority of 4 Pa.C.S. §§ 311, 325, 1202, 13A02, 13A26, 1509, 1516, 13B02 and 3302, proposes to amend the board's regulations in Chapters 501a, 503a, 609a, 812a, 814a, 815a, 1118a, 1208a and 1209a, as outlined in Annex A. Purpose of the Proposed Rulemaking This proposed rulemaking makes updates to the board's regulations to provide further clarifications and expectations for licensees in developing and implementing compulsive and problem gambling programs. Explanation The sections and provisions of this proposed rulemaking broadly encompass provisions governing compulsive and problem gaming-related matters. The board seeks to amend its regulations, as outlined in Annex A, to update language in line with current terminology, to provide further clarification of board expectations for licensees and to ensure patrons may continue to have easy access to resources and information on problem gambling matters and responsible gaming. Unless specifically enumerated, the proposed amendments under this rulemaking are being offered consistent with the following provisions of 4 Pa.C.S. (relating to amusements): 4 Pa.C.S. § 311 (relating to general and specific powers of board) regarding fantasy contests; 4 Pa.C.S. § 1202 (relating to general and specific powers), specifically subsection (b)(12)—(15) regarding the power to award, revoke, suspend, condition or deny classes of licenses and (b)(30) regarding the power to promulgate rules and regulations necessary for the administration and enforcement of the act; 4 Pa.C.S. § 13A02 (relating to regulatory authority) regarding the board's authority to promulgate regulations relative to table games, devices, associated equipment and licensees; 4 Pa.C.S. § 13B02 (relating to regulatory authority) regarding the board's authority to promulgate rules and regulations relative to interactive gaming; 4 Pa.C.S. § 1509(c) (relating to compulsive and problem gambling program) regarding required notice of availability of assistance resources and tools; and 4 Pa.C.S. § 3302 (relating to regulatory authority of board) regarding video gaming. Section 501a.2 (relating to compulsive and problem gambling plan): The board proposes to amend the language to clarify the submission timeline of the plan to allow for board review and comment prior to operation. Additionally, the amendments further clarify the board's expectations, including the maintenance of records of training and annual reviews of training materials and programs by qualified persons. Section 501a.3 (relating to employee training program): The proposed amendments outline the board's expectations relative to compulsive and problem gambling training programs, including which classes of employees shall be required to undergo trainings, including annual reinforcement trainings. Section 501a.7 (relating to advertising): This section is proposed to be amended to further clarify the board's expectations. In recognition of the requirement that licensees prohibit persons under 21 years of age from participating in gaming (see 4 Pa.C.S. § 1207(8) (relating to regulatory authority of board)), the board will require a licensee to use commercially reasonable means to limit advertisement exposure or targeting of underage individuals. Additionally, the board seeks to provide all Commonwealth residents with a means to opt out of directed gaming-related marketing materials. Section 501a.8 (relating to responsible gaming page): The board proposes to add this section to the board's regulations. Although new in terms of section numbering, the requirements of this section have been part of various sections of the board's regulations. Section 501a.8 brings the expectations of making information and resources available to patrons under a singular regulation section, while providing some additional guidance to licensees on the board's expectations. Section 501a.9 (relating to cashless gaming self-limits): This section is proposed to be added under the authority of 4 Pa.C.S. §§ 1202(b)(12)—(15), (30) and 1509(c). In adding this section, the board seeks to ensure that all players using cashless means to fund gaming activities are afforded self-limitation tools and means required under other provisions of the board's regulations. Section 503a.4 (relating to duties of slot machine licensees): This section is proposed to be updated consistent with the language and spirit of 4 Pa.C.S. § 1516 (relating to list of persons self excluded from gaming activities). This proposed amendment clarifies the board's expectation that licensees shall act diligently upon receipt of updated self-exclusion list information. Further, in recognition of the spirit of self-exclusion programs, the board proposes to continue the prohibition of marketing to a self-excluded individual until the formerly self-excluded individual reinitiates contact with the licensee following the patron's successful removal from the self-exclusion list. Section 609a.9 (relating to voluntary credit suspension list): This provision is proposed to be amended to clarify that usage of a cashless gaming account is not a circumvention of the voluntary credit suspension list. Section 812a.9 (relating to player account controls): This section is proposed to be amended in line with 4 Pa.C.S. § 1509(c)(2.1)(ii), which provides for the minimum required player self-limitation controls. The board,in line with the language and spirit of player self-limit resources under 4 Pa.C.S. § 1509(c)(2.1)(ii) and the authority of 4 Pa.C.S. § 13B02(3) and (11), further clarifies the board's expectations of the self-imposed limit offerings to be required by licensees. Section 812a.11 (relating to player account statements): This section is proposed to be amended to provide additional clarifications, including the licensee's requirement for timely distribution of win/loss tax-related documentation. Section 814a.1 (relating to general requirements): This section is proposed to be amended to clarify the board's position regarding the dismissal of required pop-up messages. The amendments further remove certain responsible gaming information and resources in favor of direction to and cross reference to proposed § 501a.8. Section 814a.2 (relating to responsible gaming self-limits): This provision is proposed to be amended to further clarify the board's expectations on self-imposed limits for players. Section 814a.3 (relating to compulsive and problem gambling plan): This section is proposed to be amended to ensure that board staff has sufficient time to review and work through any needed alterations with licensees prior to plans going into effect. Section 814a.4 (relating to employee training program): This section is proposed to be amended to clarify the classes of employees that require training and annual recertification, as well as clarify the requirement for board review of amendment to licensee's training materials and plans. Section 814a.5 (relating to reports): This provision is proposed to be amended to require periodic reporting on responsible gaming tools and metrics. Section 815a.5 (relating to certificate holder and operator duties): This section is proposed to be updated consistent with the language and spirit of 4 Pa.C.S. § 1516. The amendment clarifies the board's expectation that licensees shall act diligently upon receipt of updated self-exclusion list information. Further, in recognition of the spirit of self-exclusion programs, the board proposes to continue the prohibition of marketing to a self-excluded individual until the formerly self-excluded individual reinitiates contact with the licensee following the patron's successful removal from the self-exclusion list. Section 1118a.4 (relating to advertising): This section is proposed to be amended under 4 Pa.C.S. § 3302(a)(10). The board seeks to clarify advertisement requirements regarding video gaming. Section 1208a.2 (relating to problem gambling information): This section is proposed to be amended consistent with 4 Pa.C.S. § 311(b)(11) to direct licensees to provide players with required responsible and problem gaming resources under a responsible gaming page. Section 1209a.4 (relating to duties of fantasy contest licensees): This section is proposed to be amended under 4 Pa.C.S. § 311 and § 325(6) (relating to conditions of licensure) regarding self-exclusion. The proposed amendment clarifies the board's expectation that licensees shall act diligently upon receipt of updated self-exclusion list information. Further, in recognition of the spirit of self-exclusion programs, the board proposes to continue the prohibition of marketing to formerly a self-excluded indi-vidual until the self-excluded individual reinitiates contact with the licensee following the patron's successful removal from the self-exclusion list. Fiscal Impact Commonwealth. The board does not expect that this proposed rulemaking will have a fiscal impact on the board or other Commonwealth agencies. Any alterations in workload created because of this proposed rulemaking will be handled by existing board staff. Political subdivisions. This proposed rulemaking will not have fiscal impact on political subdivisions of this Commonwealth. Private sector. This proposed rulemaking is not anticipated to have a fiscal impact on the private sector. General public. This proposed rulemaking will not have fiscal impact on the general public. Paperwork Requirements The proposed amendments do not significantly increase paperwork requirements for licensees. To the extent that the amendments may add new or increased reporting requirements, it is the board's view that the information is readily available to the licensees and providing the board with copies of the data would be a de minimis increase in the regular reporting to the board's staff. Effective Date This proposed rulemaking will become effective upon final-form publication in the Pennsylvania Bulletin . Public Comments Interested persons are invited to submit written comments, suggestions or objections regarding this proposed rulemaking within 30 days after the date of publication in the Pennsylvania Bulletin . Public comments should be addressed to Robert Wood, Senior Counsel, Attention: Regulation # 125-258 Public Comment, Pennsylvania Gaming Control Board, 303 Walnut Street, 5th Floor, Harrisburg, PA 17101, or submitted by way of electronic mail, subject: Regulation # 125-258 to PGCBregs@pa.gov. Contact Person The contact person for questions about this proposed rulemaking is Robert Wood, Senior Counsel, (717) 346-8300. Regulatory Review Under section 5(a) of the Regulatory Review Act (71 P.S. § 745.5(a)), on June 4, 2026, the board submitted a copy of this proposed rulemaking and a copy of the Regulatory Analysis Form to the Independent Regulatory Review Commission (IRRC) and to the chairpersons of the Community, Economic and Recreational Development Committee of the Senate and to the chairpersons of the Gaming Oversight Committee of the House of Representatives. A copy of this material is available to the public upon request and is available on the board's website at www.gamingcontrolboard.pa.gov. Under section 5(g) of the Regulatory Review Act, IRRC may convey any comments, recommendations or objections to the proposed rulemaking within 30 days of the close of the public comment period. The comments, recommendations or objections must specify the regulatory review criteria in section 5.2 of the Regulatory Review Act (71 P.S. § 745.5b) that have not been met. The Regulatory Review Act specifies detailed procedures for review, prior to final publication of the rulemaking by the board, the General Assembly and the Governor of comments, recommendations or objections raised. DENISE J. SMYLER, Chairperson Fiscal Note: 125-258. No fiscal impact; recommends adoption. Annex A TITLE 58. RECREATION PART VII. GAMING CONTROL BOARD Subpart I. COMPULSIVE AND PROBLEM GAMBLING CHAPTER 501a. COMPULSIVE AND PROBLEM GAMBLING REQUIREMENTS § 501a.2. Compulsive and problem gambling plan. (a) An applicant for a slot machine license shall submit a compulsive and problem gambling plan for review at the time of submission of the application. The plan must, at a minimum, contain the elements listed in subsection (d). (b) The compulsive and problem gambling plan of an applicant for a slot machine license that has been approved to receive a slot machine license must be approved by the Director of OCPG. An applicant for a slot machine license who has been approved to receive a slot machine license shall submit the plan at least 60 days prior to the effective date of the plan and will be notified in writing of any deficiencies in the plan and may submit revisions to the plan to the Director of OCPG. A slot machine licensee may not commence operations until the Director of OCPG approves the plan. (c) Compliance with the compulsive and problem gambling plan approved under this chapter will be a condition of license renewal. (d) A compulsive and problem gambling plan must include the following: (1) The goals of the plan and procedures and timetables to implement the plan. (2) The identification of the individual who will be responsible for the implementation and maintenance of the plan. (3) Policies and procedures including the following: (i) The commitment of the licensee to train appropriate employees. (ii) The duties and responsibilities of the employees designated to implement or participate in the plan. (iii) The responsibility of patrons with respect to responsible gambling. (iv) Procedures to identify patrons and employees with suspected or known compulsive and problem gambling behavior. (v) Procedures for providing information to individuals regarding community, public and private treatment services, gamblers anonymous programs and similar treatment or addiction therapy programs designed to prevent, treat [ , ] or monitor [ compulsive and problem gamblers ] individuals with a gambling disorder and to counsel family members. (vi) Procedures for responding to patron requests for information regarding community, public and private treatment services, gamblers anonymous programs and similar treatment or addiction therapy programs designed to prevent, treat [ , ] or monitor [ compulsive and problem gamblers ] individuals with a gambling disorder and to counsel family members. The provisions of this subsection do not create a duty for a slot machine licensee or its employees to refer [ compulsive and problem gamblers ] individuals with a gambling disorder to qualified treatment professionals. (4) The provision of printed material to educate patrons about [ compulsive and problem ] gambling disorders and to inform them about treatment services available to [ compulsive and problem gamblers ] individuals with a gambling disorder and their families. The slot machine licensee shall provide examples of the materials to be used as part of [ its ] the licensee's plan, including signs required under § 501a.5 (relating to signage requirements), brochures and other printed material and a description of how the material will be disseminated. (5) An employee training program as required under § 501a.3 (relating to employee training program), including the curricula vitae of the trainer and the training creator, training materials to be utilized and a plan for periodic reinforcement training. (6) A [ certification ] process established by the slot machine licensee to verify that each employee has completed the training required by the plan and to maintain a record of every date on which each employee received annual reinforcement training . (7) An estimation of the cost of development, implementation and administration of the plan. (8) A list of community, public and private treatment services, gamblers anonymous programs and similar treatment or addiction therapy programs designed to prevent, treat [ , ] or monitor compulsive and problem gamblers and to counsel family members. (9) Procedures to prevent underage gambling as required under § 513a.3(b) (relating to responsibilities of licensees, permittees, registrants and certification holders). (10) Procedures to prevent excluded and self-excluded persons from gambling. (11) Procedures to prevent intoxicated patrons from gambling. (12) Details of outreach programs which the slot machine licensee intends to offer to employees and individuals who are not employees of the slot machine licensee. (13) [ The plan ] Details for posting signs required under § 501a.5 within the licensed facility, containing [ gambling treatment information ] the approved gambling assistance message . (14) Policies and procedures on the governing of cashless gaming limits. (15) Attachments to the plan, as determined by the Director of the OCPG. (e) A slot machine licensee shall also submit other policies and procedures the slot machine licensee intends to use beyond what is required under subsection (d) toprevent and raise awareness of [ compulsive and problem ] gambling disorder . (f) [ The Board may provide the plan submitted by the slot machine licensee to the Department of Drug and Alcohol Programs or its successor agency for its use in administering the act. The Department of Drug and Alcohol Programs or its successor agency may provide comments and recommendations to the OCPG and the licensee relating to the plan. ] A slot machine licensee shall, on no less than an annual basis, evaluate the policies and procedures contained in the plan. The slot machine licensee shall submit a summary of the evaluation to the OCPG and may include this summary as part of the annual report under § 501a.4 (relating to reports). (g) A slot machine licensee shall submit amendments to the compulsive and problem gambling plan to the Director of the OCPG for review and approval at least [ 30 ] 60 days prior to the intended implementation date of the amendments. The slot machine licensee may implement the amendments on the [ 30th ] 60th calendar day following the filing the amendments unless the slot machine licensee receives a notice under subsection (h) objecting to the amendments. (h) If during the [ 30-day ] 60-day review period the Director of the OCPG determines that the amendments may not promote the prevention of compulsive and problem gambling or assist in the proper administration of responsible gaming programs, the Director of the OCPG may, by written notice to the slot machine licensee, object to the amendments. The objection will: (1) Specify the nature of the objection and, when possible, an acceptable alternative. (2) Direct that the amendments not be implemented until approved by the Director of the OCPG. (i) When amendments have been objected to under subsection (h), the slot machine licensee may submit revised amendments for review in accordance with subsections (g) and (h). § 501a.3. Employee training program. (a) The employee training program required under § 501a.2(d)(5) (relating to compulsive and problem gaming plan) must include instruction in the following: (1) Characteristics and symptoms of compulsive behavior, including [ compulsive and problem ] gambling disorder . (2) The relationship of [ compulsive and problem ] gambling disorder to other addictive behavior. (3) The social and economic consequences of [ compulsive and problem ] gambling disorder , including debt, treatment costs, suicide, criminal behavior, unemployment and domestic issues. (4) Techniques to be used when [ compulsive and problem ] gambling disorder is suspected or identified. (5) Techniques to be used to discuss [ compulsive and problem ] gambling disorder and responsible gambling with patrons and advise patrons regarding community, public and private treatment services. (6) Procedures designed to prevent serving alcohol to visibly intoxicated gaming patrons. (7) Procedures designed to prevent persons from gaming after having been determined to be visibly intoxicated. (8) Procedures for the dissemination of written materials to patrons explaining responsible gambling, signs of gambling disorder, gambling disorder treatment information and the [ casino ] self-exclusion [ program ] programs , described in [ Chapter ] Chapters 503a , 815a, 1119a, 1209a and 1411a (relating to casino self-exclusion; interactive gaming self-excluded persons; self-exclusion; fantasy contest self-exclusion; and sports wagering self-excluded persons) . (9) Procedures for removing an excluded person, an underage individual or a person on the casino self-exclusion list from a licensed facility including, if necessary, procedures that include obtaining the assistance of appropriate law enforcement personnel. (9.1) Procedures for offering gambling disorder treatment information to an excluded person or person on the casino self-exclusion list found to be located within a licensed facility. (10) Procedures for preventing an excluded person or a person on the casino self-exclusion list from being mailed any advertisement, promotion or other target mailing no later than 5 business days after receiving notice from the Board that the person has been placed on the excluded person or casino self-exclusion list. (11) Procedures for preventing an individual under 21 years of age from receiving any advertisement, promotion or other target mailing. (12) Procedures to prevent an excluded person, an individual under 21 years of age or a person on the casino self-exclusion list from having access to or from receiving complimentary services, or other like benefits. (13) Procedures to prevent an excluded person, an individual under 21 years of age or a person on the casino self-exclusion list from cashing checks. (a.1) Management-level employees in positions with supervisory responsibilities, employees of departments with duties or responsibilities relating to the compulsive and problem gambling plan and employees who interact with patrons or the public shall be required to complete the compulsive and problem gambling employee training program. (b) Training and training materials shall be updated annually and include current research and information on responsible gambling and problem gambling by a person with specialized knowledge, skill, training and experience in responsible gaming employee programs . (c) Training for employees shall be created and conducted by a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs as part of the employee's orientation. (d) [ Employees who have received training shall be certified by the slot machine licensee under § 501a.2(d)(6) upon completion of the training. ] A slot machine licensee shall maintain records of new and reinforcement training completed by employees. (e) Employees are required to receive periodic reinforcement training at least once every calendar yearstarting with the year following the year in which the employee was hired. The date of the reinforcement training shall be recorded [ in each employee's personnel file ] and maintained by the slot machine licensee . (f) Employees shall report an individual with a suspected or identified [ compulsive or problem gamblers ] gambling disorder to a designated key employee or other supervisory employee. (g) The identity of an individual suspected [ of known compulsive or problem ] or known as having a gambling disorder shall be confidential except as provided under § 503a.3(f) (relating to casino self-exclusion list) and section 1516(d) of the act (relating to list of persons self-excluded from gaming activities). (h) Slot machine licensees may collaborate with a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs to develop and maintain an in-house or Internet-based employee training program to provide the training and reinforcement training required under this chapter. § 501a.7. Advertising. (a) A licensee, entity certified or registered by the Board, or its agent may not employ or contract with an individual or entity to persuade or convince a person to engage in gaming or play a specific slot machine or table game while on the gaming floor of a licensed facility. (b) A licensee, entity certified or registered by the Board, or its agent shall discontinue as expeditiously as possible the use of a particular advertisement upon receipt of written notice that the OCPG has determined that the use of the particular advertisement in, or with respect to, this Commonwealth could adversely impact the public or the integrity of gaming. (b.1) A licensee, entity certified or registered by the Board, or its agent may not engage in advertisement strategies which target individuals based upon removal from suspended or excluded gaming status. (c) Advertisements used by a licensee, entity certified or registered by the Board, or its agent may not: (1) Contain false or misleading information , or encourage excessive or irresponsible gambling behavior, such as advertising which does any of the following: (i) Encourages players to engage in problematic play, including chase their loss or re-invest their winnings. (ii) Implies or suggests that gambling is a means of solving financial problems or is a way to pay bills. (iii) Implies or suggests that gambling can solve personal or professional problems. (iv) Guarantees winning or social, financial or personal success. (v) Implies or suggests that chances of winning increase the longer one plays or the more one spends. (vi) Implies or suggests that skill can influence outcome for games where skill is not a factor. (vii) Implies or suggests any illegal activity. (viii) Implies or suggests that gambling is risk free. (ix) Implies, misleads or misrepresents the odds of winning. (2) Fail to disclose conditions or limiting factors associated with the advertisement. (3) Use a font, type size, location, lighting, illustration, graphic depiction or color obscuring conditions or limiting factors associated with the advertisement or the statement required under subsection (d). (4) Be placed with such intensity and frequency that it saturates the given communication medium or location or otherwise becomes excessive. (5) Direct advertising and marketing campaigns that disproportionately target groups which have been identified by empirical evidence to be considered at higher risk of experiencing gambling-related harm. (6) Be placed before an audience where the majority of the audience is below the legal age to participate in the advertised gambling activity. (c.1) Advertisements and marketing materials that contain gambling promotions, bonuses or credits shall not: (1) Be described as free unless the promotion, bonus or credit is free. If the patron has to risk or lose the patron's own money or other cash equivalent, or if there are conditions attached, the offer must clearly disclose the terms and conditions and may not be described as free. (2) Be described as risk free if the player needs to incur loss or risk of loss of the patron's own money or other cash equivalent to use or withdraw winnings from the risk-free bet. (d) Advertisements must contain a gambling assistance message that includes the telephone number established by the Department of Drug and Alcohol Programs or its successor agency to provide persons with information on assistance for compulsive or problem gambling. (e) The complete text of the gambling assistance message and the font to be used for the statement, if it has not been previously approved, shall be submitted to the Director of the OCPG for approval utilizing the process in § 501a.2(g) (relating to compulsive and problem gambling plan) and comply with the following: (1) For signs, direct mail marketing materials, posters and other print advertisements, the height of the font used for the gambling assistance message must be the greater of the following : (i) The same size as the majority of the text used in the sign, direct mail marketing material, poster or other print advertisement. (ii) Two percent of the height or width, whichever is greater, of the sign, direct mail marketing material, poster or other print advertisement. (2) For billboards, the height of the font used for the gambling assistance message must be at least [ 5% ] 2% of the height or width, whichever is greater, of the face of the billboard. (3) For video and television, the gambling assistance message must be visible for either of the following : (i) The entire time the video or television advertisement is displayed. The height of the font used for the gambling assistance message must be at least 2% of the height or width, whichever is greater, of the image that will be displayed. (ii) From the first time a table game, table game device, slot machine, associated equipment or casino name is displayed or verbally referenced, and on a dedicated screen shot visible for at least the last 3 seconds of the video or television advertisement. If the licensee elects to utilize this option, the height of the font used for the gambling assistance message displayed: (A) During the advertisement must be at least 2% of the height or width, whichever is greater, of the image that will be displayed. (B) On the dedicated screen shot must be at least 8% of the height or width, whichever is greater, of the image that will be displayed. (4) For [ web sites ] websites , including social media sites: (i) The gambling assistance message must be posted on each webpage or profile page and on a gaming related advertisement posted on the webpage or profile page. (ii) The height of the font used for the gambling assistance message must be at least the same size as the majority of the text used in the webpage or profile page. (iii) For advertisements posted on the webpage or profile page, the height of the font used for the gaming assistance message must comply with paragraph (1). (f) A licensee, a certificate holder, an entity certified or registered by the Board, or an agent acting on behalf of a licensee, a certificate holder or an entity certified or registered by the Board shall take steps to limit the exposure of its advertising to an underage individual. The steps may include the usage of age-gating technology which limits underage individuals from accessing gaming related websites, social media profiles or other channels of gaming related marketing. (g) A licensee, a certificate holder, an entity certified or registered by the Board, or an agent acting on behalf of a licensee, a certificate holder or an entity certified or registered by the Board shall notify registered patrons and players by electronic mail or other messaging method approved by the Board, of available self-imposed limits and the availability of responsible gaming tools and problem gambling resources located within licensed facilities and online. The notification shall: (1) Be dedicated to the topic of responsible gaming or gambling disorder. (2) Be sent monthly to all registered patrons and players. (3) Not contain advertisements for or promotions of a licensee, a certificate holder or an entity certified or registered with the Board. (h) A licensee, a certificate holder, an entity certified or registered by the Board, or an agent acting on behalf of a licensee, a certificate holder or an entity certified or registered by the Board shall endeavor to regularly inform the general public of available self-imposed limits, the Board's self-exclusion programs, the availability of responsible gaming tools and the availability of gambling disorder resources located within licensed gaming facilities and online. (i) A licensee, a certificate holder, an entity certified or registered by the Board, or an agent acting on behalf of a licensee, a certificate holder or an entity certified or registered by the Board shall provide individuals with the ability to opt out of directed marketing. The following apply: (1) A Board-approved directed marketing opt out shall do the following: (i) Easily allow an individual to elect to remove themself from receiving directed marketing materials. (ii) Allow an individual to re-initialize receiving directed marketing materials. (iii) Cease sending directed marketing materials to an individual who has elected to opt out under subparagraph (i) as soon as practical, but no later than 5 full business days following the individual's opt out. (2) A licensee, a certificate holder, an entity certified or registered by the Board, or an agent acting on behalf of a licensee, a certificate holder or an entity certified or registered by the Board may not offer a special promotion or other means of inducement not otherwise offered to the general public to encourage or otherwise reward an individual for re-initializing directed marketing materials. (3) Nothing in this subsection may be construed to limit or otherwise abrogate the required notification containing responsible gaming and or gambling disorders under subsection (f). ( Editor's Note : Sections 501a.8 and 501a.9 are proposed to be added and are printed in regular type to enhance readability.) § 501a.8. Responsible gaming page. (a) A website operated by a Board licensee in this Commonwealth shall contain a responsible gaming page that shall not require an account to be created or a person to log into an account to be viewed. (b) A website operated by a Board licensee in this Commonwealth shall contain a Board-approved responsible gaming logo, located prominently at or near the top of each webpage that links to the responsible gaming page. (c) The responsible gaming page shall contain, at a minimum, the following information: (1) A prominent message that states ''If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER'' in a size, font and color contrast approved by the Director of the OCPG. (2) Links which direct a person to the following resources: (i) The Council on Compulsive Gambling of Pennsylvania's website. (ii) The National Council on Problem Gambling. (iii) The Department of Drug and Alcohol Programs' gambling addiction participating provider list. (iv) The OCPG's webpage. (v) Gamblers Anonymous of PA. (vi) Gam-Anon of PA. (vii) A suicide prevention organization's website and telephone number. (3) A clear statement of the Board licensee's policy and commitment to responsible gaming. (4) Informational documents, which shall be reviewed and updated no less than annually by Board licensees, or links to informational documents from organizations dedicated to helping people with potential gambling disorders on the following topics: (i) Rules of responsible gambling. (ii) Myths about gambling. (iii) Risks associated with gambling. (iv) Signs and symptoms of gambling disorder. (v) The Board's self-exclusion brochure and link to the self-exclusion enrollment website. (5) Detail how players and individuals on the self-exclusion list can access their history of Win/Loss statements and applicable tax forms. The following shall be included: (i) Instructions on where to find the history of Win/Loss statement or applicable tax form information within the registered player's account. (ii) A telephone number to a customer assistance line that may be contacted to assist individuals in obtaining copies of their Win/Loss statements or applicable tax forms. (iii) An email address that may be contacted to assist individuals in obtaining copies of their Win/Loss statements or applicable tax forms. (iv) A sample Win/Loss statement which contains instructions on how to properly read and derive information from the Win/Loss statement. (d) No advertisement or gambling promotion may be displayed on the responsible gaming page. § 501a.9. Cashless gaming responsible gaming self-limits. (a) A cashless gaming system must be capable of allowing a registered player to establish, at a minimum, the following responsible gaming limits: (1) A deposit limit must be offered on a daily, weekly and monthly basis and must specify the maximum amount of money a registered player may deposit into his cashless gaming account during a particular period of time. (2) A limit on the number of deposits must be offered on a daily, weekly and monthly basis and must allow a registered player to specify the number of deposits that may be made into the cashless gaming account during the specified period of time. (3) A limit on the amount of money spent within a daily, weekly and monthly basis must be offered. The registered player shall be unable to participate in gaming for the remainder of the time selected if the registered player reaches the spend limit. (4) A temporary suspension of a player's cashless gaming account must be offered for any number of hours or days, as selected by the registered player, which shall not be less than 72 hours and shall be available for at least 1 year. (5) The registered player shall be provided with a mechanism by which the registered player may change the controls under paragraphs (1)—(4). Notwithstanding any other provision of this section, the registered player may not change gaming controls while a cashless gaming account is suspended. The registered player shall continue to have access to the cashless gaming account and shall be permitted to withdraw funds from the account upon proper application for the funds to the cashless gaming account operator. (b) A decrease to the limits under these sections may not be effective later than the registered player's next login. An increase to these limits must become effective only after the time period of the previous limit has expired and the registered player reaffirms the requested increase. (c) For purposes of this section, a cashless gaming account shall include an electronic wallet regardless of the method by which funds were credited to the electronic wallet. CHAPTER 503a. CASINO SELF-EXCLUSION § 503a.4. Duties of slot machine licensees. (a) A slot machine licensee shall train its employees and establish procedures to do the following : (1) Identify a casino self-excluded person when present on the gaming floor, in areas off the gaming floor where gaming activity is conducted or engaging in gaming related activities and, upon identification, immediately notify the following persons: (i) Employees of the slot machine licensee whose duties include the removal of casino self-excluded persons. (ii) Casino compliance representatives at the licensed facility. (iii) The Pennsylvania State Police [ , ] or local police department if applicable. (2) Refuse wagers from and deny gaming privileges to a casino self-excluded person. (3) Deny gaming related activities, gaming junket participation and other similar privileges and benefits to a casino self-excluded person. (4) Ensure that casino self-excluded persons do not receive, either from the slot machine licensee or any agent thereof, gaming junket solicitations, targeted mailings, telemarketing promotions, player club materials or other promotional materials [ relating to gaming activities at its licensed facility or other location approved by the Board to conduct gaming activity ] as required under § 501a.3(a)(10) (relating to employee training program). (5) Comply with § 503a.3(d) (relating to casino self-exclusion list). (6) Make available to patrons written materials explaining the casino self-exclusion program. (7) Ensure that an account, including a players club account and credit account in good standing, belonging to a casino self-excluded person are closed within 2 business days of receiving notification of the individual's enrollment in the self-exclusion program. (8) Ensure that an account belonging to a casino self-excluded person remains closed or deactivated until all of the following criteria are met: (i) The individual has been removed from the self-exclusion list. (ii) The slot machine licensee has received a request to reopen or reactivate the account from the individual. (b) A slot machine licensee shall submit a copy of its procedures and training materials established under subsection (a) to the Director of the OCPG for review and approval at least [ 30 ] 60 days prior to initiation of gaming activities at the licensed facility or other location approved by the Board to conduct gaming activity. The slot machine licensee will be notified in writing of any deficiencies in the procedures and training materials and may submit revisions to the procedures and training materials to the Director of the OCPG. A slot machine licensee may not commence operations until the Director of the OCPG approves the procedures and training. (c) A slot machine licensee shall submit amendments to the procedures and training materials required under subsection (b) to the Director of the OCPG for review and approval at least [ 30 ] 60 days prior to the intended implementation date of the amendments. The slot machine licensee may implement the amendments on the [ 30th ] 60th calendar day following the filing of the amendments unless the slot machine licensee receives a notice under subsection (d) objecting to the amendments. (d) If during the [ 30-day ] 60-day review period the Director of the OCPG determines that the amendments to the procedures and training materials may not promote the prevention of gaming by self-excluded individuals or assist in the proper administration of the casino self-exclusion program, the Director of the OCPG may, by written notice to the slot machine licensee, object to the amendments. The objection will do the following : (1) Specify the nature of the objection and, when possible, an acceptable alternative. (2) Direct that the amendments not be implemented until approved by the Director of the OCPG. (e) When the amendments to the procedures and training materials have been objected to under subsection (d) the slot machine licensee may submit revised amendments in accordance with subsections (c) and (d). (f) A slot machine licensee shall post signs at all entrances to a licensed facility or other location approved by the Board to conduct gaming activity indicating that a person who is on the casino self-exclusion list will be subject to arrest for trespassing under 18 Pa.C.S. § 3503 (relating to criminal trespass) if the person is on the gaming floor, in areas off the gaming floor where gaming activity is conducted or engaging in gaming related activities in the licensed facility or other location approved by the Board to conduct gaming activity. The text and font size of the signs shall be submitted for approval to the Director of the OCPG under the procedures specified in subsection (b). (g) The list of casino self-excluded persons is confidential [ , ] and any distribution of the list to an unauthorized source constitutes a violation of the act. (h) Under section 1516 of the act (relating to list of persons self excluded from gaming activities) slot machine licensees and employees thereof may not be liable for damages in any civil action, which is based on the following: (1) Failure to withhold gaming privileges from or restore gaming privileges to a casino self-excluded person. (2) Permitting or not permitting a casino self-excluded person to gamble. (3) Good faith disclosure of the identity of a casino self-excluded person to someone, other than those authorized by this chapter, for the purpose of complying with this chapter. (i) A slot machine licensee shall report the discovery of a casino self-excluded person on the gaming floor, in areas off the gaming floor where gaming activity is conducted or engaging in gaming related activities to the Director of the OCPG within 24 hours. (j) A slot machine licensee or an agent acting on behalf of a slot machine licensee's interests may not contact or directly market to an individual who has been removed from the self-exclusion list until the individual proactively requests to receive communications from the slot machine licensee or until the individual opens or reopens a players club account. Subpart K. TABLE GAMES CHAPTER 609a. CREDIT § 609a.9. Voluntary credit suspension list. (a)  The Board will maintain a voluntary credit suspension list of all individuals who have requested suspension of credit privileges and will provide a current list of these individuals to the credit department of each certificate holder. (b) The list provided to certificate holders will contain the following information for each individual on the list: (1) The individual's name, including any aliases or nicknames. (2) The individual's address. (3) The individual's date of birth. (c) Information furnished to or obtained by the Board or a certificate holder under this chapter will be deemed confidential and may not be disclosed except in accordance with this chapter. (d) An individual who has voluntarily added their name to the voluntary credit suspension list may not receive credit that is issued to a cashless gaming account. Subpart L. INTERACTIVE GAMING CHAPTER 812a. INTERACTIVE GAMING PLAYER ACCOUNTS § 812a.9. Player account controls. *  *  *  *  * (e) The Board's Responsible Gaming logo linking to a responsible gaming page shall be placed at the top of the interactive gaming [ web site ] website, but shall not require a player to login to access the responsible gaming page . The responsible gaming page [ must contain, at a minimum, all of the following: (1) Information about potential risks associated with gambling and where to get help for a gambling problem. (2) A list of the responsible gaming measures that can be invoked by the player, such as player session time limits and bet limits, and an option to enable the player to invoke those measures. (3) Mechanisms which detect unauthorized use of the player's account, such as observing the Last Log in Time Display, the IP address of the last login and reviewing financial account information. (4) A link to the terms and conditions that the player agreed to be bound to by entering and playing on the site. (5) A link to the applicable privacy policy. (6) A link to Board's web site ] shall conform to § 501a.8 (relating to responsible gaming page) . (f) All links to player protection services (for example, self-exclusion and other player-imposed limits) provided by third parties are to be tested by the interactive gaming certificate holder or interactive gaming operator periodically as required by the Board. Game play may not occur when links used to supply information on player protection services are not displayed or are not operational. When the link to player protection services is no longer available, the interactive gaming certificate holder or interactive gaming operator shall provide an alternative support service. (g) Players must be provided with a clear mechanism to impose self-limitations for gaming parameters including deposits, wagers, losses and player session durations as required by the Board. The self-limitation mechanism must provide all of the following functionality: (1) Any decrease to self-limitations for gaming must be effective no later than the player's next login. Any increase to these limits must become effective only after the time-period of the previous limit has expired and the player reaffirms the requested increase. (i) For example, a player sets a $1,000 monthly deposit limit on the 1st day of the month. The player may not increase this limit to more than $1,000 until the 1st day of the following month. The same player may decrease the limit to less than $1,000 at any point, and shall be effective at the player's next login. (2) A deposit limit as determined by the player must be offered on a daily, weekly and monthly basis, and must specify the maximum amount of money and the maximum number of deposit transactions a player may deposit into his interactive gaming account during the designated period of time. (3) A spend limit as determined by the player must be offered on a daily, weekly and monthly basis, and must specify the maximum amount of player deposits that may be put at risk during a designated period of time. (4) A single wager limit as determined by the player must be offered and must specify the maximum amount of any single wager a player may put at risk in a single wager in an interactive game. (i)  This single wager limit is not applicable for peer-to-peer poker games offered by interactive gaming certificate holders or operators. (ii) Notwithstanding the provisions of paragraph (1), a requested increase in the player's single wager limit (that is, from $50 to $100) shall not take effect for 24 hours after the request is made. (5) A time-based limit as determined by the player must be offered on a daily , weekly and monthly basis and must specify the maximum amount of time that aplayer may spend playing on an interactive gaming system, provided that if the time-based limit is reached a player will be permitted to complete any round of play, or active or prepaid tournament as follows: (i) A player shall be provided with the ability to set daily time-based limits as the player deems appropriate, such as 30 minutes, 1 hour, 4 hours, and the like. (ii) A player shall be provided the ability to set weekly time-based limits as follows: (A) A player may elect to limit the number of days per week in which the player may engage in gaming. For example, a player could elect to set a limit to only allow gaming 3 days a week. (B) A player may elect to build upon subparagraph (i) and limit the total number of hours the player can game in a week. (iii) A player shall be provided with the ability to set monthly time-based limits as follows: (A) A player may elect to limit the number of days per month in which the player may engage in gaming. For example, a player could elect to set a limit to only allow gaming 3 days per month. (B) A player may elect to build upon subparagraph (i) and limit the total number of hours the player can game in a month . (6) A table limit as determined by the player must be offered and must specify the maximum amount a registered player may bring to a peer-to-peer interactive gaming table. (6.1) A potential jackpot limit as determined by the player must be offered which allows a player to limit their participation in games or tournaments, or otherwise limit bets based upon the potential jackpot. For example, a player may wish to set a limit to disallow the player's entry into a tournament with a $250,000 jackpot or to disallow the player placing a progressive wager with a $150,000 potential payout. (6.2) An auto-play limit as determined by the play must be offered to limit the player's usage of auto-play game functionality. The auto-play limit must afford a player the ability to totally disallow auto-play on the player's account, as well as provide the player with the ability to limit auto-play in terms of both number of rounds and amount wagered through auto-play functionality. (6.3) A promotion self-suspension as determined by the player must be offered which allows a player an easy-to-initiate means to opt out of promotions for the time period the player elects. (7) The self-limitations set by a player may not override any [ system imposed ] system-imposed limitations or contradict information within the game rules. (8) The self-limitations set by a player shall be configurable to afford the player the ability to set limits either jointly or separately for interactive gaming and sports wagering activities. (h) The interactive gaming system must be capable of applying system-imposed limits as required by the terms and conditions agreed to by the player upon registrationand as required by the Board. System-imposed limits must adhere to all of the following: *  *  *  *  * § 812a.11. Player account statements. (a) At the request of a player, interactive gaming systems must provide an interactive gaming account statement which must include detailed account activity for at least the [ 6 ] 12 months preceding the request. In addition, an interactive gaming system must, upon request, be capable of providing a summary statement of all player activity [ during the past year ] since the account's creation, consistent with 4 Pa.C.S. § 13B27 (relating to information provided at login) . Information to be provided on the summary statement must include, at a minimum, all of the following: (1) Deposits to the interactive gaming account. (2) Withdrawals from the interactive gaming account. (3) Win or loss statistics , including the following: (i) Win and loss data shall be available in daily, weekly, monthly and yearly breakdowns. (ii) Win and loss data shall clearly provide information pertaining to real money gaming activity, regardless of any promotional or bonus play wins and losses experienced by the player that did not result in real money effects . (4) Beginning and ending account balances , including a current account balance . (5) Self-imposed responsible gaming limit history, if applicable. (b) Account statements must be either displayed on the interactive gaming [ web site ] website or mobile app or available for immediate download, or if requested by the player, sent to the player's registered address ( [ e-mail ] email or first class) for the time period specified. (c) Annual win and loss tax documentation shall be made available to players consistent with the timetable mandated by the IRS. To the extent that this information would not trigger IRS thresholds, the relevant materials shall be made available to players no later than January 31 of each year. CHAPTER 814a. COMPULSIVE AND PROBLEM GAMBLING REQUIREMENTS § 814a.1. General requirements. *  *  *  *  * (e) Software utilized for interactive gaming must display all of the following information, in addition to the minimum display standards in this subpart: (1) The current time in the time zone where the registered player is physically located and the time elapsed while in the current registered player session. (2) Cause a pop-up notification, at least every hour, to be prominently displayed on the interactive gaming device advising the registered player of the amount of time elapsed since his log on, and the amount of money wagered since his log on. (3) Offer the registered player the option to select a [ pop-notification ] pop-up notification , in 15-minute and 30-minute increments, advising the registered player of the amount of money wagered since his log on. (4) Offer the option to activate self-imposed limits during the player account registration process. (5) Pop-up notifications under this subsection shall not automatically dismiss, but rather must require the player to take an active step to dismiss the notification. (f) An interactive gaming certificate holder or interactive gaming operator offering interactive gaming shall have a dedicated licensed employee responsible for notifying the Board upon detecting a person participating in interactive gaming who is required to be excluded under Board regulations or any person who is otherwise prohibited from engaging in interactive gaming. This employee shall be licensed as a key employee. (g) All terms and conditions for interactive gaming must be included as an appendix to the internal controls or, when specified, as part of the interactive gaming compulsive and problem gambling plan of the interactive gaming certificate holder or interactive gaming operator addressing all aspects of the operation, including all of the following: (1) Registered player's right to set responsible gaming limits and to self-exclude. (2) Registered player's right to suspend his account for any selected period of time. (3) Information to be displayed on a [ registered player protection page, ] responsible gaming page which shall be accessible [ to a registered player during a registered player session. The registered player protection page must contain, at a minimum, all of the following: (i) A prominent message, which states ''If you or someone you know has a gambling problem, help is available. Call 1-800-Gambler'' in a size and font as approved the Director of the Office of Compulsive and Problem Gaming (OCPG). (ii) A direct link to all of the following: (A) The Council on Compulsive Gambling of Pennsylvania's web site. (B) The Department of Drug and Alcohol Programs' (or successor agency) gambling addiction participating provider list webpage. (C) The OCPG webpage. (iii) All of the following responsible gaming information that shall be approved by the Board's Director of the OCPG: (A) A clear statement of the interactive gaming certificate holder or interactive gaming operator's policy and commitment to responsible gaming. (B) Informational documents, which shall be reviewed and updated annually by the interactive gaming certificate holder or interactive gaming operator, regarding all of the following subjects, or a direct link to information regarding all of the following subjects, if available, from an organization based in this Commonwealth or the United States dedicated to helping people with potential gambling disorders and labeled as: (I) Rules of responsible gambling. (II) Myths about gambling. (III) Risks associated with gambling. (IV) Signs and symptoms of gambling disorders. (V) The Board's self-exclusion brochure. (C) Rules governing self-imposed responsible gaming limits, including all of the following: (I) List of each type of self-imposed limit. (II) How to enroll in each type of self-imposed limit. (iv) The following statement: ''A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.'' The text and font size of the notices shall be submitted for approval to the Director of the OCPG ] at any time. The responsible gaming page must comply with the requirements of § 501a.8 (relating to responsible gaming page) . (h) An interactive gaming system must comport with all requirements regarding player accounts in Chapter 812a (relating to interactive gaming player accounts). § 814a.2. Responsible gaming self-limits. An interactive gaming system must be capable of allowing a registered player to establish the following responsible gaming limits. Any decrease to these limits may not be effective later than the registered player's next login. Any increase to these limits must become effective only after the time period of the previous limit has expired and the registered player reaffirms the requested increase: (1) A deposit limit must be offered on a daily, weekly and monthly basis and must specify the maximum amount of money a registered player may deposit into his interactive gaming account during a particular period of time. (2) A limit on the amount of money spent within a daily, weekly and monthly basis must be offered. The registered player shall be unable to participate in gaming for the remainder of the time selected if the registered player reaches the loss limit. (3) A limit on the maximum amount of any single wager on any interactive game. (4) A time-based limit must be offered on a daily , weekly and monthly basis and must specify the maximum amount of time, measured hourly from the registered player's login to log off, a registered player may spend engaging in interactive gaming, provided that if the time-based limit is reached a registered player is permitted to complete any round of play, or active or prepaid tournament. (5) A table limit must be offered and must specify the maximum amount a registered player may bring to a peer-to-peer interactive gaming table. (6) A temporary suspension of a player's interactive gaming account must be offered for any number of hours or days, as selected by the registered player, which shall not be less than 72 hours and shall include the ability for a player to select a period of time up to 12 months . (7) The interactive gaming certificate holder or interactive gaming operator shall provide a mechanism by which a registered player may change the controls of para-graphs (1)—(6). Notwithstanding any other provision in this section, the registered player may not change gaming controls while an interactive gaming account is suspended. The registered player shall continue to have access to the interactive gaming account and shall be permitted to withdraw funds from the account upon proper application for the funds to the interactive gaming certificate holder or interactive gaming operator. § 814a.3. Compulsive and problem gambling plan. (a) An interactive gaming certificate holder or interactive gaming operator applicant shall submit a compulsive and problem gambling plan for review at the time of submission of the application that conforms with § 501a.2 (relating to compulsive and problem gambling plan) as follows: (1) The compulsive and problem gambling plan shall be submitted to the Director of the Office of Compulsive and Problem Gaming (OCPG) at least 60 days prior to the planned commencement of operations and must be approved by the Director of the OCPG before interactive gaming operations may commence. (2) The Director of the OCPG shall notify the interactive gaming certificate holder or interactive gaming operator of any deficiencies in the plan in writing . (b) In addition to the requirements in § 501a.2, an interactive gaming certificate holder's or interactive gaming operator applicant's compulsive and problem gambling plan must include all of the following: (1) The goals of the plan. (2) The identification of the individual who will be responsible for the implementation and maintenance of the plan. (3) Policies and procedures including all of the following: (i) The commitment of the interactive gaming certificate holder or interactive gaming operator to train appropriate employees. (ii) The duties and responsibilities of the employees designated to implement or participate in the plan, including the dedicated employee who is responsible for ensuring the operation and integrity of interactive gaming and reviewing all reports of suspicious behavior. (iii) The responsibility of registered players with respect to responsible gambling. (iv) Procedures to identify registered players and employees with suspected or known compulsive and problem gambling behavior. (v) Procedures for prominently posting the message ''IF YOU OR SOMEONE YOU KNOW HAS A GAMBLING PROBLEM, HELP IS AVAILABLE, CALL 1-800-GAMBLER,'' or comparable language approved by the Board, on all interactive gaming sites and displaying the message to a person visiting or logging onto and logging off the interactive gaming certificate holder or interactive gaming operator's interactive gaming skin or interactive gaming [ web site ] website . (vi) Procedures on displaying the date and time of the registered player's previous log on each time that registered player logs on to his interactive gaming account. (vii) Procedures for preventing an underage person or a person on the interactive gaming self-exclusion list from being mailed any advertisement, promotion or other target mailing, including those sent electronically, no later than 5 business days after receiving notice from the Board that the person has been placed on the interactive gaming self-exclusion list. (viii) A policy and procedures for the display of the time in the time zone where the registered player is physically located and the time elapsed while in the current registered player session and the cause of a pop-up notification, at least every hour, to be prominently displayed on the interactive gaming device advising the registered player of the amount of time elapsed and the money wagered since his log on. (ix) Procedures for offering registered players the option to select a pop-up notification in 15-minute and 30-minute increments advising the registered player of the amount of money wagered since his log on. (x) Procedures for reviewing, updating and posting information on the interactive gaming certificate holder or interactive gaming operator's [ web site ] responsible gaming page and website regarding gambling addiction treatment services, gamblers anonymous programs, compulsive gambling organizations and informational documents [ on all of the following: (A) Rules of responsible gambling. (B) Myths about gambling. (C) Risks associated with gambling. (D) Signs and symptoms of gambling disorders. (E) Randomness of play ] as prescribed under § 501a.8 (relating to responsible gaming page) . (xi) Procedures for [ posting links to all of the following organizations' web sites on the interactive gaming certificate holder/operator licensee's web site: (A) The Council on Compulsive Gambling of Pennsylvania. (B) The National Council on Problem Gambling. (C) The Department of Drug and Alcohol Programs' (or successor agency) gambling addiction participating provider list. (D) Gamblers Anonymous of PA. (E) Gam-Anon of PA. (F) The Board's Office of Compulsive and Problem Gambling. (G) A Pennsylvania or United States suicide prevention organization's webpage and telephone number ] alerting individuals to the organizations and resources on the responsible gaming page . (xii) Procedures for responding to registered player requests for information regarding gambling [ addiction ] disorder treatment services, gamblers anonymous programs, compulsive gambling organizations [ , ] and other informational documents. (A) The interactive gaming certificate holder or interactive gaming operator shall provide examples of the materials to be used as part of its plan, including the problem gambling helpline number and message, informational documents and other posted material, including all of the following: (I) Rules of responsible gambling. (II) Myths about gambling. (III) Risks associated with gambling. (IV) Signs and symptoms of gambling disorders. (V) Randomness of play. (VI) Self-exclusion brochure. (4) Policies and procedures on the governing of self-imposed limits and suspension. (5) An employee training program as required under this chapter, including the curricula vitae of the trainer and the training creator and training materials to be utilized and a plan for annual reinforcement training. (6) A certification process established by the interactive gaming certificate holder or interactive gaming operator to verify that each employee has completed the training required by the plan and to maintain a record of every date on which each employee received annual reinforcement training . (7) An estimation of the cost of development, implementation and administration of the plan. (8) Procedures to prevent underage gambling as required under § 513a.3(b) (relating to responsibilities of licensees, permittees, registrants and certification holders). (9) Procedures to prevent excluded persons from gambling. (10) Procedures to prevent self-excluded and temporarily suspended persons from gambling. (11) Procedures to monitor all interactive gaming sites for suspicious activity including those who are: (i) Engaging in or attempting to engage in, or who are reasonably suspected of, cheating, theft, embezzlement, collusion, money laundering or any other illegal activities. (ii) Required to be excluded under Board regulations. (iii) Prohibited by the interactive gaming certificate holder or interactive operator licensee from interactive gaming. (12) Procedures on the reporting of those who may have or have a known gambling disorder. (13) Details of outreach programs which the interactive gaming certificate holder or interactive gaming operator intends to offer to employees and individuals who are not employees of the interactive gaming certificate holder or interactive gaming operator. (14) The plan for posting the statement ''If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER'' on the interactive gaming certificate holder's or interactive gaming operator's webpage and each skin. (15) Attachments to the plan, as determined by the Director of the OCPG. (c) The compulsive and problem gambling plan of an applicant for an interactive gaming certificate or interactive gaming license that has been approved to receive an interactive gaming certificate or interactive gaming license shall be submitted to the Director of the OCPG at least 60 days prior to the planned commencement of operations. The plan shall be approved bythe Director of the [ Office of Compulsive and Problem Gaming (OCPG) ] OCPG . An applicant for an interactive gaming certificate or interactive gaming license who has been approved to receive an interactive gaming certificate or interactive gaming license will be notified in writing of any deficiencies in the plan and may submit revisions to the plan to the Director of the OCPG. An interactive gaming certificate holder or interactive gaming operator may not commence operations until the Director of the OCPG approves the plan. (d) Compliance with the plan approved under this chapter will be a condition of interactive gaming certificate or interactive gaming license renewal. (e) An interactive gaming certificate holder or interactive gaming operator shall submit any other policies and procedures intended to be used beyond what is required under subsection [ (d) ] (b) to prevent and raise awareness of gambling disorders. (f) An interactive gaming certificate holder or interactive gaming operator shall submit amendments to the compulsive and problem gambling plan to the Director of the OCPG for review and approval at least [ 30 ] 60 days prior to the intended implementation date of the amendments. The interactive gaming certificate holder or interactive gaming operator may implement the amendments on the [ 30th ] 60th calendar day following the filing the amendments unless the interactive gaming certificate holder or interactive gaming operator receives a notice under subsection [ (h) ] (g) objecting to the amendments. (g) If during the [ 30-day ] 60-day review period the Director of the OCPG determines that the amendments may not promote the prevention of compulsive and problem gambling or assist in the proper administration of responsible gaming programs, the Director of the OCPG may, by written notice to the interactive gaming certificate holder or interactive gaming operator, object to the amendments. The objection will: (1) Specify the nature of the objection and, when possible, an acceptable alternative. (2) Direct that the amendments not be implemented until approved by the Director of the OCPG. (h) When amendments have been objected to under subsection (g) the interactive gaming certificate holder or interactive gaming operator may submit revised amendments for review in accordance with subsections (f) and (g). § 814a.4. Employee training program. (a) The annual employee training program required under this chapter must include instruction on all of the following: (1) Characteristics and symptoms of compulsive behavior, including [ compulsive and problem ] gambling disorder . (2) The relationship of gambling disorders to other addictive behavior. (3) The social and economic consequences of a gambling disorder, including debt, treatment costs, suicide, criminal behavior, unemployment and domestic issues. (4) Techniques to be used when a gambling disorder is suspected or identified. (5) Techniques to be used to discuss [ a ] gambling disorder and responsible gambling with registered players and advise registered players to contact 1-800-GAMBLER to receive information regarding community, public and private treatment services. (6) Procedures for suspending an interactive gaming account belonging to an underage individual or a person on the interactive gaming self-exclusion list, if necessary, procedures that include obtaining the assistance of appropriate law enforcement personnel. (7) Procedures for preventing an excluded person or a person on the interactive gaming self-exclusion list from being mailed any advertisement, promotion or other target mailing no later than 5 business days after receiving notice from the Board that the person has been placed on the interactive gaming self-exclusion list. (8) Procedures for preventing an individual under 21 years of age from receiving any advertisement, promotion or other target mailing. (9) Procedures to prevent an individual under 21 years of age or a person on the interactive gaming self-exclusion list from having access to or from receiving complimentary services, or other like benefits. (10) Procedures to direct a player to all of the following: (i) The responsible gaming page under § 501a.8 (relating to responsible gaming page). (ii) The page a player uses to set self-imposed limits. (iii) The Board's self-exclusion enrollment website. (b) Training and training materials shall be evaluated for effectiveness, updated annually and include current research and information on responsible and problem gambling. The annual review shall be conducted by an individual with specialized knowledge, skill, training and experience in responsible gaming treatment or responsible gaming employee training programs. (c) As part of each employee's orientation, and prior to the start of their job duties, responsible and problem gambling training for employees shall be conducted by a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs as part of the employee's orientation. If an online training program is utilized, the training shall be created and maintained by a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs. (d) [ Employees who have received training shall be certified by the interactive gaming certificate holder or interactive gaming operator under this chapter upon completion of the training ] An interactive gaming certificate holder or interactive gaming operator shall maintain records of new and reinforcement trainings completed by employees . (e) Employees are required to receive periodic reinforcement training at least once every calendar year starting with the year following the year in which the employee was hired. The [ date ] dates of the reinforcement training completed by the employee shall be recorded in each employee's personnel file , as well as part of a comprehensive training ledger covering all employees maintained by the interactive gaming certificate holder or interactive gaming operator . (f) Employees shall report persons with a suspected or identified gambling disorder to a designated employee or other supervisory employee. (g) The identity of an individual with suspected or known problem gambling behavior must be confidential except as provided under Board regulations regarding interactive gaming self-exclusion list and section 1516(d) of the act (relating to list of persons self-excluded from gaming activities). (h) An interactive gaming certificate holder or interactive gaming operator may collaborate with a person with specialized knowledge, skill, training and experience in responsible gaming employee training programs to develop an in-house or Internet-based employee training program to provide the training and reinforcement training required under this chapter. (i) [ Interactive ] An interactive gaming certificate holder or interactive gaming [ operators ] operator may enact policies or procedures, or both, that are more stringent than those listed in these regulations, including stricter rules for those who sign up for a self-exclusion list. (j) At a minimum, the following employees shall be subject to the completion of the training program under this section upon hiring and annually thereafter: (1) Employees who interact with players or the public as part of their jobs. (2) Employees with duties pertaining to the compulsive and problem gambling plan. (3) Employees who have gaming-related duties. Examples of these employees and duties include: (i) A game presenter, dealer or individual otherwise engaged in facilitating and advancing gameplay in an interactive gaming live studio environment. (ii) An individual engaged in the creation of marketing content. (iii) An individual engaged in the development of content for use on the interactive gaming website or app. (iv) An individual or duty designated by the Board. (4) Management or supervisors to whom the employees in paragraphs (1)—(3) report, whether directly or indirectly. (k) The training program under this section shall be subject to Board review and approval. The program and materials shall be submitted to the Director of the Office of Compulsive and Problem Gambling at least 60 days prior to the commencement of operations or the intended implementation date of any revision or amendment to the plan. (l) The provisions of this section shall apply to interactive gaming live studio operations except that an interactive gaming live studio operator may utilize its partnering interactive gaming operator's approved employee training program instead of creating and maintaining its own program. § 814a.5. Reports. (a) An interactive gaming certificate holder or interactive gaming operator shall submit to the Director of the Office of Compulsive and Problem Gaming (OCPG) an annual summary of its compulsive and problem gambling program by the last business day of July. (b) The annual summary must contain, at a minimum, detailed information regarding all of the following: (1) Employee training, including all of the following: (i) The dates of new hires and annual reinforcement compulsive gambling training. (ii) The individual or group who conducted the training. (iii) The number of employees who completed the new hire compulsive gambling training. (iv) The number of employees who completed the annual reinforcement compulsive gambling training. (2) The amount spent on the [ Compulsive and Problem Gambling Plan ] compulsive and problem gambling plan for all of the following: (i) Employee training. (ii) Outreach including community training and sponsorships. (3) Additional information including all of the following: (i) The number of underage individuals who were denied interactive gaming access. (ii) The number of self-excluded individuals who were denied interactive gaming access. (iii) A summary of any community outreach conducted by the certificate holder/operator licensee. (c) An interactive gaming certificate holder or interactive gaming operator shall submit to the Director of the OCPG a monthly update on self-imposed limits and responsible gaming. (d) The monthly self-imposed limits and responsible gaming update must contain, at a minimum, detailed information and statistics on all of the following: (1) Employee training, including all of the following: (i) The dates of new hires and annual reinforcement compulsive gambling training. (ii) The individual or group who conducted the training. (iii) The number of employees who completed the new hire compulsive gambling training. (iv) The number of employees who completed the annual reinforcement compulsive gambling training. (2) Information including all of the following: (i) The number of underage individuals who were denied interactive gaming account access. (ii) The number of self-excluded individuals who were denied interactive gaming access. (iii) The number of Pennsylvania registered accounts closed due to responsible gambling or problem gambling reasons, including all of the following: (A) The number of accounts closed by the operator. (B) The number of accounts closed by the player. (iv) Statistics relating to the operator's problem gaming page under § 501a.8 (relating to responsible gaming page) including the number of times the page has been accessed. (v) Statistics relating to communications between the operator and players related to responsible gambling, problem gaming or gambling disorder. (vi) Statistics relating to Pennsylvania registered accounts, including all of the following: (A) Total number of Pennsylvania registered accounts, (B) Total number of Pennsylvania registered accounts utilizing self-imposed limits, including a breakdown outlining how many accounts have used each self-imposed limit under § 812a.9(g) (relating to player account controls) regarding self-imposed limits. (vii) Other information as required by the Board. CHAPTER 815a. INTERACTIVE GAMING SELF-EXCLUDED PERSONS § 815a.5. Certificate holder and operator duties. (a) An interactive gaming certificate holder or interactive gaming operator shall train its employees and establish procedures to do all of the following: (1) Refuse wagers from and deny gaming privileges to an interactive gaming self-excluded person. (2) Deny gaming related activities and benefits to an interactive gaming self-excluded person. (3) Ensure that interactive gaming self-excluded persons do not receive, either from the interactive gaming certificate holder, interactive gaming operator or any agent thereof, targeted mailings, telemarketing promotions, player club materials or other promotional materials relating to interactive gaming activities. (4) Make available to registered players materials explaining the interactive gaming self-exclusion program. (5) Ensure that an account, including a registered player account in good standing, belonging to an interactive gaming self-excluded person is closed within 2 business days of receiving notification of the individual's enrollment in the self-exclusion program. (6) Ensure an account belonging to an interactive gaming self-excluded person remains closed or deactivated until all of the following criteria are met: (i) The individual has been removed from the self-exclusion list. (ii) The interactive gaming certificate holder or the interactive gaming operator licensee has received a request to reopen or reactivate the account from the individual. (b) An interactive gaming certificate holder or interactive gaming operator shall submit a copy of its procedures and training materials established under this subsection to the Director of the OCPG for review and approval at least [ 30 ] 60 days prior to initiation of interactive gaming activities on interactive gaming sites. The interactive gaming certificate holder or interactive gaming operator will be notified in writing of any deficiencies in the procedures and training materials and may submit revisions to the procedures and training materials to the Director of the OCPG. An interactive gaming certificate holder or interactive gaming operator may not commence operations until the Director of the OCPG approves the procedures and training. (c) An interactive gaming certificate holder or interactive gaming operator shall submit amendments to the procedures and training materials required under this subsection to the Director of the OCPG for review and approval at least [ 30 ] 60 days prior to the intended implementation date of the amendments. The interactive gaming certificate holder or interactive gaming operator may implement the amendments on the [ 30th ] 60th calendar day following the filing of the amendments unless the interactive gaming certificate holder or interactive gaming operator receives a notice under [ this ] subsection (d) objecting to the amendments. (d) If during the [ 30-day ] 60-day review period the Director of the OCPG determines that the amendments to the procedures and training materials may not promote the prevention of interactive gaming by self-excluded individuals or assist in the proper administration of the interactive gaming self-exclusion program, the Director of the OCPG may, by written notice to the interactive gaming certificate holder or interactive gaming operator, object to the amendments. The objection will: (1) Specify the nature of the objection and, when possible, an acceptable alternative. (2) Direct that the amendments not be implemented until approved by the Director of the OCPG. (e) When the amendments to the procedures and training materials have been objected to under [ this ] subsection (d) , the interactive gaming certificate holder or interactive gaming operator may submit [ revised amendments in accordance with subsection (c) ] amendments subject to the condition of subsection (d)(2) . (f) The list of interactive gaming self-excluded persons is confidential, and any distribution of the list to an unauthorized source constitutes a violation of the act. (g) Under section 1516 of the act (relating to list of persons self-excluded from gaming activities), interactive gaming certificate holders and interactive gaming operators and employees thereof may not be liable for damages in any civil action, which is based on the following: (1) Failure to withhold gaming privileges from or restore gaming privileges to an interactive gaming self-excluded person. (2) Permitting or not permitting an interactive gaming self-excluded person to gamble. (3) Good faith disclosure of the identity of an interactive gaming self-excluded person to someone, other than those authorized by this chapter, for the purpose of complying with this chapter. [ (g) ] (h) An interactive gaming certificate holder or interactive gaming operator shall report the discovery of an interactive gaming self-excluded person that did or [ attempt ] attempted to engage in interactive gaming related activities to the Director of the OCPG within 24 hours. (i) An interactive gaming certificate holder or interactive gaming operator licensee, or agents acting on behalf of their interests, may not contact or directly market to an individual who has been removed from the self-exclusion list until the individual proactively requests to receive communications from the licensee or until the individual opens or reopens an interactive gaming account. Subpart N. VIDEO GAMING CHAPTER 1118a. COMPULSIVE AND PROBLEM GAMING § 1118a.4. Advertising. (a) Advertisements related to video gaming used by a terminal operator or establishment licensee or its agent [ may not: (1) Contain false or misleading information. (2) Fail to disclose conditions or limiting factors associated with the advertisement. (3) Use a font, type size, location, lighting, illustration, graphic depiction or color obscuring conditions or limiting factors associated with the advertisement or the statement required under subsection (b) ] shall conform to the standards under § 501a.7 (relating to advertising) . (b) [ Advertisements must contain a gambling assistance message that is similar to one of the following: (1) If you or someone you know has a gambling problem, help is available. Call (toll free telephone number). (2) Gambling Problem? Call (toll free telephone number). (3) The text of the gambling assistance message and the font to be used for the statement must comply within § 501a.7(e) (relating to advertising) ] {Reserved} . (c) A terminal operator or establishment licensee or its agent shall discontinue as expeditiously as possible the use of a particular advertisement upon receipt of written notice that the Board's Office of Compulsive and Problem Gaming has determined that the use of the particular advertisement in this Commonwealth could adversely impact the public or the integrity of video gaming. Subpart O. FANTASY CONTESTS CHAPTER 1208a. COMPULSIVE AND PROBLEM GAMING § 1208a.2. Problem gambling information. A licensed operator shall make available through its [ web site a Responsible Gaming ] website a responsible gaming page, as approved by the Board's Office of Compulsive and Problem Gaming [ (Office), containing links to compulsive and problem gaming treatment information and provider sites and materials provided by the Office regarding compulsive and problem gaming ] , consistent with § 501a.8 (relating to responsible gaming page) . CHAPTER 1209a. FANTASY CONTEST SELF-EXCLUSION § 1209a.4. Duties of fantasy contest licensees. (a) A fantasy contest licensee shall do all of the following: (1) Deny fantasy contest related activities to a fantasy contest self-excluded person. (2) Ensure that a fantasy contest self-excluded [ persons ] person may not establish an account or deposit money in an established account while the person is on the fantasy contest self-exclusion list. (3) Retain a record of any attempts of a fantasy contest self-excluded person to engage in fantasy contest related activity and to provide the record to the Board's Office of Compulsive and Problem Gaming ( [ Office ] OCPG ) in a form and manner as approved by the ( [ Office ] OCPG ). The record must include the name of the self-excluded person, the date of the occurrence and a description of the attempted fantasy contest related activity. (4) Notify the ( [ Office ] OCPG ) within 24 hours of identifying that an individual on the self-exclusion list has gained access to the individual's account or has entered a fantasy contest. (5) Make available to patrons materials explaining the fantasy contest self-exclusion program. (6) Ensure that a fantasy contest account belonging to a fantasy contest self-excluded person is closed within 2 business days of receiving notification of the individual's enrollment in the fantasy contest self-exclusion program. (7) Ensure that an account belonging to a fantasy contest self-excluded person remains closed or deactivated until all of the following requirements are met: (i) The individual has been removed from the self-exclusion list. (ii) The fantasy contest licensee has received a request to reopen or reactivate the account from the individual. (b) The list of fantasy contest self-excluded persons is confidential, and any distribution of the list to an unauthorized source constitutes a violation of 4 Pa.C.S. Chapter 3 (relating to fantasy contests). (c) A fantasy contest licensee, or agents acting on behalf of their interests, may not contact or directly market to an individual who has been removed from the self-exclusion list until the individual proactively requests to receive communications from the fantasy contest licensee or until the individual opens or reopens a fantasy contest account. [Pa.B. Doc. No. 26-976. Filed for public inspection July 10, 2026, 9:00 a.m.] No part of the information on this site may be reproduced for profit or sold for profit. This material has been drawn directly from the official Pennsylvania Bulletin full text database. Due to the limitations of HTML or differences in display capabilities of different browsers, this version may differ slightly from the official printed version. Top Bottom