TITLE: Netherlands Gambling Authority Clarifies Account Closure and Player Fund Withdrawal Rules BODY: On an unspecified date, the Kansspelautoriteit (KSA), the Netherlands gambling authority, issued clarification to online gambling operators regarding account closure procedures and player fund withdrawals. The guidance was prompted by player complaints and operator inquiries regarding costs and conditions associated with account closures and payouts. The KSA confirmed that operators must close player accounts upon request and pay out remaining balances without unnecessary delay. Critically, operators are prohibited from charging fees for account closure itself, as such charges may deter players from closing accounts. However, operators may charge fees under specific conditions for account management, executing withdrawals, or using particular payment methods, provided these fees are clearly communicated to players in advance. Regarding fund withdrawals, operators must process payouts without undue delay when requested by players, unless additional investigation is required. Operators are prohibited from imposing structural conditions that delay withdrawals, including minimum withdrawal amounts. While the KSA found no evidence of operators systematically imposing minimum thresholds, it identified instances where operators redirect small withdrawal requests to customer service. The KSA permits this practice only when players are clearly informed of the procedure and withdrawals are subsequently executed immediately. The guidance addresses concerns arising from player reports of withdrawal conditions such as minimum amounts and additional customer service requirements, as well as operator questions regarding permissible fees for account closure. REFERENCES: Kansspelautoriteit (KSA) – Meer duidelijkheid over kosten bij accountsluiting en uitbetaling spelerstegoeden

Meer duidelijkheid over kosten bij accountsluiting en uitbetaling spelerstegoeden | Kansspelautoriteit

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