The update directly addresses online gaming platform self-exclusion mechanisms and player protection measures for remote gambling operators in Mendoza Province.
The facial recognition system and self-exclusion registry implementation represent broader player protection and responsible gambling measures applicable across multiple gambling sectors.
Topic
The update establishes a unified online self-exclusion registry (RUAM) with facial recognition technology enabling remote player exclusion from gaming platforms, which is a core national self-exclusion scheme mechanism.
Self-Exclusion is a child of Responsible Gambling; the online registry and facial recognition system are player protection measures for harm minimisation requiring the mandatory parent tag.
2026-03-31 16:25:57·nsairam@vixio.com
Meta Id
3021023
GUID
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Con la actualización del reglamento, se optimizan las funciones y obligaciones de los operadores de juegos en la provincia.
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TITLE: Argentina's Mendoza Province Enables Online Self-Exclusion for Gaming Platforms
BODY:
The Provincial Institute of Games and Casinos (Instituto Provincial de Juegos y Casinos, IPJyC) of Mendoza, Argentina, has approved modifications to the Unique Registry of Self-Excluded Persons (Registro Único de Autoexcluidos, RUAM) through a resolution published in the Official Bulletin. The update permits individuals seeking to restrict access to online gaming platforms to request self-exclusion remotely and securely, without requiring physical attendance at a casino or gaming facility.
The revised regulation addresses limitations in the previous system, which required in-person procedures that created barriers for players in remote areas of the province. The new framework implements the Integrated Facial Recognition System (Sistema Integral de Reconocimiento Facial, SIRF) as the core mechanism for the RUAM, enabling precise identification of persons who have voluntarily requested prohibition from accessing gaming venues and virtual platforms. The modification optimises operator obligations and functions in the province, ensuring seamless database migration to the new system whilst maintaining immediate user protection upon completion of the self-exclusion request.
The Social Responsibility Management division emphasised that the online tool permits "any person, regardless of geographical location" to request self-exclusion, addressing a critical gap for residents in departments distant from the provincial capital. The resolution repeals the previous 2021 regulations, establishing a more efficient system. The measure enters into full effect upon publication in the Official Bulletin, positioning Mendoza as one of Argentina's provinces with the most stringent and modern player protection regulations regarding problem gambling prevention.