Ksa publiceert onderzoeken en geeft guidance over zorgplicht | Kansspelautoriteit

https://kansspelautoriteit.nl/ksa-publiceert-onderzoeken-en-geeft-guidance-over-zorgplicht
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2026-03-31 15:08:41 · prandeo@vixio.com
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De Kansspelautoriteit (Ksa) publiceert twee onderzoeken en geeft extra guidance over de uitvoering van de zorgplicht door vergunninghouders van online kansspelen. De documenten geven inzicht in de praktijk en bieden toelichting op het persoonlijk onderhoud en het doen van kennisgevingen voor inschrijving in het Centraal Register Uitsluiting Kansspelen (Cruks).

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TITLE: Netherlands Gambling Authority Publishes Guidance on Duty of Care Obligations BODY: On December 2025, the Kansspelautoriteit (Dutch Gambling Authority) published two research reports and issued additional guidance on how online gambling licence holders must fulfil their duty of care obligations. The guidance addresses practical implementation of personal interviews with players and notification procedures for the Central Register for Gambling Exclusion (Cruks). The authority conducted research during 2025 into these areas and discussed findings with licence holders during a roundtable discussion in December 2025. Based on feedback on practical experiences and challenges, the authority developed guidance documents to clarify implementation requirements. The guidance covers two key areas. First, personal interviews are an intervention measure licence holders must use when they suspect excessive gambling behaviour or gambling addiction. Research found licence holders apply this measure inconsistently and face challenges including low player response rates. The guidance explains when interviews should occur, contact methods, and conversation content, while allowing for tailored approaches and professional judgment. Second, when licence holders identify serious signs of problematic gambling or suspect addiction, they must advise players to register with Cruks. If players do not comply, licence holders must notify the authority. The authority can then decide to involuntarily register the player. Research identified inconsistent application of this measure and practical questions about implementation, including difficulty verifying player registration and uncertainty about when notifications should be made. The guidance provides practical clarification on notification timing and required information. The authority emphasises the guidance does not introduce new rules but provides further explanation of existing obligations. Personal interviews and notifications remain key supervisory priorities. REFERENCES: https://www.kansspelautoriteit.nl/actueel/nieuws/ksa-publiceert-onderzoeken-en-geeft-guidance-over-zorgplicht/
  • ✓ Scraped:2026-03-31 15:08:41
  • ✓ Created:2026-03-31 15:08:40
  • ✓ By:prandeo@vixio.com (45)