TITLE: New South Wales Launches Gambling Harm Minimisation Compliance Campaign for Venue Staff
BODY:
On March 6, 2026, Liquor & Gaming NSW (L&GNSW) announced a gambling harm minimisation (GHM) compliance campaign targeting gaming venue staff throughout March and early April 2026. L&GNSW inspectors will conduct on-site visits to venues across New South Wales to engage directly with staff working in gaming areas, with conversations typically lasting five to ten minutes.
The campaign aims to assess staff understanding of key GHM responsibilities and their knowledge of patron safety protocols. During visits, inspectors may enquire about self-exclusion procedures, minor access prevention measures, mandatory signage placement, inducement and promotion rules, incident recording processes, and venue Gaming Plans of Management (GPOM). The initiative targets Responsible Conduct of Gambling (RCG) competency card holders, who play a critical role in identifying and responding to gambling-related harm.
L&GNSW emphasises that staff understanding of GHM obligations enables them to recognise signs of patron distress, respond appropriately to concerning behaviour, comply with legal requirements, and contribute to safer venue environments. The authority encourages staff to report concerns about non-compliant practices—including missing signage, unsafe behaviour, or improper incident handling—through the L&GNSW online portal, which accepts anonymous submissions.
Venue operators and staff should familiarise themselves with their GHM responsibilities prior to inspector visits. Further information is available on the L&GNSW Responsible Conduct of Gambling webpage or by contacting the Customer Experience Team at contact.us@liquorandgaming.nsw.gov.au.